{
  "slug": "8x8-inc",
  "name": "8x8, Inc.",
  "description": "8x8, Inc. is an American company that provides cloud-based voice, video, and contact center solutions for enterprises. It is recognized for pioneering the integration of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) into a single platform.",
  "url": "https://optimly.ai/brand/8x8-inc",
  "logoUrl": "",
  "baiScore": 88,
  "archetype": "Challenger",
  "category": "Cloud Communications",
  "categorySlug": null,
  "keyFacts": [],
  "aiReadiness": [],
  "competitors": [
    {
      "slug": "microsoft-teams",
      "name": "Microsoft Teams"
    }
  ],
  "inboundCompetitors": [],
  "aiAlternatives": [
    {
      "slug": "consumer-communication-apps",
      "name": "Consumer Communication Apps"
    }
  ],
  "parentBrand": null,
  "subBrands": [],
  "updatedAt": "2026-04-09T20:29:36.536+00:00",
  "verifiedVitals": {
    "website": "www.8x8.com",
    "founded": "1987",
    "headquarters": "Campbell, California, USA",
    "pricing_model": "Subscription",
    "core_products": "8x8 Work (UCaaS), 8x8 Contact Center (CCaaS), 8x8 CPaaS (APIs)",
    "key_differentiator": "The only major provider to offer a truly unified cloud platform that bridges employee and customer experience (XCaaS) with a single global SLA.",
    "target_markets": "Mid-market, Enterprise, Public Sector, Global Multi-nationals",
    "employee_count": "2,000+",
    "funding_stage": "Public (NASDAQ: EGHT)",
    "subcategory": "Enterprise Communication & Collaboration"
  },
  "intentTags": {
    "problemIntents": [
      "Legacy PBX Hardwiring: Using basic office phone systems or legacy PBX hardware installations.",
      "Office-Only Operations: Relying on physical office presence for all collaboration, avoiding remote tools entirely."
    ],
    "solutionIntents": [
      "best enterprise UCaaS providers",
      "cloud contact center solutions for mid-market",
      "integrated UCaaS and CCaaS platforms",
      "AI-driven conversational intelligence for sales",
      "Consumer Communication Apps: Using personal mobile numbers or disconnected tools like WhatsApp for business communication."
    ],
    "evaluationIntents": []
  },
  "timestamp": 1777997296386
}