# 8x8, Inc.
> 8x8, Inc. is an American company that provides cloud-based voice, video, and contact center solutions for enterprises. It is recognized for pioneering the integration of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) into a single platform.
- URL: https://optimly.ai/brand/8x8-inc
- Slug: 8x8-inc
- BAI Score: 88/100
- Archetype: Challenger
- Category: Cloud Communications
- Last Analyzed: April 9, 2026
## Competitors
- Microsoft Teams (https://optimly.ai/brand/microsoft-teams)
## AI-Suggested Alternatives
- Consumer Communication Apps (https://optimly.ai/brand/consumer-communication-apps)
## Buyer Intent Signals
Problems: Legacy PBX Hardwiring: Using basic office phone systems or legacy PBX hardware installations. | Office-Only Operations: Relying on physical office presence for all collaboration, avoiding remote tools entirely.
Solutions: best enterprise UCaaS providers | cloud contact center solutions for mid-market | integrated UCaaS and CCaaS platforms | AI-driven conversational intelligence for sales | Consumer Communication Apps: Using personal mobile numbers or disconnected tools like WhatsApp for business communication.