{
  "slug": "8x8",
  "name": "8x8, Inc.",
  "description": "8x8, Inc. is a leading provider of cloud-based contact center, voice, video, chat, and API solutions. The company is known for its integrated XCaaS platform which combines Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) on a single cloud architecture.",
  "url": "https://optimly.ai/brand/8x8",
  "logoUrl": "",
  "baiScore": 88,
  "archetype": "Challenger",
  "category": "Software/Technology",
  "categorySlug": null,
  "keyFacts": [],
  "aiReadiness": [],
  "competitors": [
    {
      "slug": "dialpad",
      "name": "Dialpad"
    },
    {
      "slug": "microsoft-teams",
      "name": "Microsoft Teams"
    }
  ],
  "inboundCompetitors": [
    {
      "slug": "3cx",
      "name": "3CX"
    },
    {
      "slug": "3cx-corportation",
      "name": "3cx Corportation"
    }
  ],
  "aiAlternatives": [],
  "parentBrand": null,
  "subBrands": [],
  "updatedAt": "2026-04-10T06:35:57.114+00:00",
  "verifiedVitals": {
    "website": "https://www.8x8.com",
    "founded": "1987",
    "headquarters": "Campbell, California, USA",
    "pricing_model": "Subscription",
    "core_products": "8x8 Work, 8x8 Contact Center, 8x8 CPaaS (APIs), 8x8 XCaaS Platform",
    "key_differentiator": "8x8 provides a single, integrated platform and global private network for both UCaaS and CCaaS with a financially backed 99.999% uptime SLA.",
    "target_markets": "Mid-market enterprises, Global 2000, Healthcare, Public Sector, Education",
    "employee_count": "2,000+",
    "funding_stage": "Public (NYSE: EGHT)",
    "subcategory": "Cloud Communications (UCaaS/CCaaS)"
  },
  "intentTags": {
    "problemIntents": [
      "Consumer Phone Services: Using personal cell phones or basic landlines for business calls without centralized management.",
      "Fragmented Free Tools: Coordinating business meetings via separate tools like personal Zoom accounts or Google Meet without integrated telephony.",
      "Legacy On-Premise PBX: Maintaining physical on-premise PBX hardware that requires manual patching and physical maintenance."
    ],
    "solutionIntents": [
      "Best enterprise UCaaS providers",
      "Cloud contact center with integrated telephony",
      "Global business phone systems with 5 9s uptime",
      "Generative AI for contact centers reviews"
    ],
    "evaluationIntents": [
      "8x8 vs RingCentral for large enterprise"
    ]
  },
  "timestamp": 1777778106286
}