# 8x8, Inc.
> 8x8, Inc. is a leading provider of cloud-based contact center, voice, video, chat, and API solutions. The company is known for its integrated XCaaS platform which combines Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) on a single cloud architecture.
- URL: https://optimly.ai/brand/8x8
- Slug: 8x8
- BAI Score: 88/100
- Archetype: Challenger
- Category: Software/Technology
- Last Analyzed: April 10, 2026
## Competitors
- Dialpad (https://optimly.ai/brand/dialpad)
- Microsoft Teams (https://optimly.ai/brand/microsoft-teams)
## Also Referenced By
- 3CX (https://optimly.ai/brand/3cx)
- 3cx Corportation (https://optimly.ai/brand/3cx-corportation)
## Buyer Intent Signals
Problems: Consumer Phone Services: Using personal cell phones or basic landlines for business calls without centralized management. | Fragmented Free Tools: Coordinating business meetings via separate tools like personal Zoom accounts or Google Meet without integrated telephony. | Legacy On-Premise PBX: Maintaining physical on-premise PBX hardware that requires manual patching and physical maintenance.
Solutions: Best enterprise UCaaS providers | Cloud contact center with integrated telephony | Global business phone systems with 5 9s uptime | Generative AI for contact centers reviews
Comparisons: 8x8 vs RingCentral for large enterprise
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## Full Details / RAG Data
### Overview
8x8, Inc. is listed in the AI Directory.
8x8, Inc. is a leading provider of cloud-based contact center, voice, video, chat, and API solutions. The company is known for its integrated XCaaS platform which combines Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) on a single cloud architecture.
### Metadata
| Field        | Value |
|--------------|-------|
| Name         | 8x8, Inc. |
| Slug         | 8x8 |
| URL          | https://optimly.ai/brand/8x8 |
| BAI Score    | 88/100 |
| Archetype    | Challenger |
| Category     | Software/Technology |
| Last Analyzed | April 10, 2026 |
| Last Updated | 2026-05-03T03:15:06.286Z |
### Verified Facts
- Founded: 1987
- Headquarters: Campbell, California, USA
### Competitors
| Name | Profile |
|------|---------|
| Dialpad | https://optimly.ai/brand/dialpad |
| Microsoft Teams | https://optimly.ai/brand/microsoft-teams |
### Also Referenced By
- 3CX (https://optimly.ai/brand/3cx)
- 3cx Corportation (https://optimly.ai/brand/3cx-corportation)
### Buyer Intent Signals
#### Problems this brand solves
- Consumer Phone Services: Using personal cell phones or basic landlines for business calls without centralized management.
- Fragmented Free Tools: Coordinating business meetings via separate tools like personal Zoom accounts or Google Meet without integrated telephony.
- Legacy On-Premise PBX: Maintaining physical on-premise PBX hardware that requires manual patching and physical maintenance.
#### Buyers search for
- Best enterprise UCaaS providers
- Cloud contact center with integrated telephony
- Global business phone systems with 5 9s uptime
- Generative AI for contact centers reviews
#### Buyers compare
- 8x8 vs RingCentral for large enterprise
### Links
- Canonical page: https://optimly.ai/brand/8x8
- JSON endpoint: /brand/8x8.json
- LLMs.txt: /brand/8x8/llms.txt