# 8x8, Inc.
> 8x8, Inc. is a leading provider of cloud-based contact center, voice, video, chat, and API solutions. The company is known for its integrated XCaaS platform which combines Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) on a single cloud architecture.
- URL: https://optimly.ai/brand/8x8
- Slug: 8x8
- BAI Score: 88/100
- Archetype: Challenger
- Category: Software/Technology
- Last Analyzed: April 10, 2026
## Competitors
- Dialpad (https://optimly.ai/brand/dialpad)
- Microsoft Teams (https://optimly.ai/brand/microsoft-teams)
## Also Referenced By
- 3CX (https://optimly.ai/brand/3cx)
- 3cx Corportation (https://optimly.ai/brand/3cx-corportation)
## Buyer Intent Signals
Problems: Consumer Phone Services: Using personal cell phones or basic landlines for business calls without centralized management. | Fragmented Free Tools: Coordinating business meetings via separate tools like personal Zoom accounts or Google Meet without integrated telephony. | Legacy On-Premise PBX: Maintaining physical on-premise PBX hardware that requires manual patching and physical maintenance.
Solutions: Best enterprise UCaaS providers | Cloud contact center with integrated telephony | Global business phone systems with 5 9s uptime | Generative AI for contact centers reviews
Comparisons: 8x8 vs RingCentral for large enterprise