{"name":"AirHelp","domain":"airhelp.com","url":"https://optimly.ai/brand/airhelp","is_claimed":false,"categories":["travel-hospitality"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"AirHelp is a global travel technology company that helps air passengers track flights, claim compensation for disruptions, and protect future trips.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://airhelp.com","updated_at":"2026-11-07T19:11:57.645639+00:00"},{"key":"description","label":"Description","shape":"text","content":"AirHelp assists passengers before, during, and after flights through flight compensation services, a free travel app, and AirHelp+ membership. It uses legal expertise, flight data, AI-powered technology, and human support to help travelers enforce air passenger rights.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://airhelp.com","updated_at":"2026-11-07T19:11:57.645639+00:00"}]},{"header":"Identity","sections":[{"key":"mission","label":"Mission","shape":"text","content":"To improve the travel experience by helping every passenger understand and exercise their rights, obtain compensation, and receive support throughout their journey.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://airhelp.com","updated_at":"2026-11-07T19:11:57.645639+00:00"},{"key":"leadership","label":"Founders & leadership","shape":"text","content":"Tomasz Pawliszyn, CEO.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://airhelp.com","updated_at":"2026-11-07T19:11:57.645639+00:00"},{"key":"website","label":"Website","shape":"text","content":"https://airhelp.com","source_type":"1p_website","source_label":"Brand's website","source_url":"https://airhelp.com","updated_at":"2026-11-07T19:11:57.645639+00:00"},{"key":"voice_tone","label":"Voice & tone","shape":"text","content":"Helpful, reassuring, direct, consumer-focused, and confidence-building.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://airhelp.com","updated_at":"2026-11-07T19:11:57.645639+00:00"},{"key":"founded","label":"Founded","shape":"text","content":"13+ years in operation; the site also describes the company as operating for more than a decade.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://airhelp.com","updated_at":"2026-11-07T19:11:57.645639+00:00"}]},{"header":"Offerings","sections":[{"key":"problem_solved","label":"Problem solved","shape":"text","content":"AirHelp removes the complexity, paperwork, negotiations, and time burden involved in claiming compensation for delayed, canceled, or otherwise disrupted flights, while also helping travelers monitor and protect their trips.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://airhelp.com","updated_at":"2026-11-07T19:11:57.645639+00:00"},{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"Flight compensation eligibility checking\nClaim filing and handling with airlines\nNegotiation and escalation of claims, including court action when necessary\nAir passenger rights expertise across EC 261, UK 261, ANAC 400, GACA, SHY Passenger Rights, and the Montreal Convention\nReal-time flight tracking and disruption alerts\nFlight protection and priority claim handling through AirHelp+\nTravel brand partnerships through API or modular integrations\nCustomer support in 20+ languages","source_type":"1p_website","source_label":"Brand's website","source_url":"https://airhelp.com","updated_at":"2026-11-07T19:11:57.645639+00:00"},{"key":"products","label":"Products / SKUs","shape":"text","content":"AirHelp flight compensation service\nAirHelp mobile app\nAirHelp+ membership\nPartnership compensation and flight protection products","source_type":"1p_website","source_label":"Brand's website","source_url":"https://airhelp.com","updated_at":"2026-11-07T19:11:57.645639+00:00"},{"key":"pricing","label":"Pricing","shape":"text","content":"Compensation eligibility checks and the mobile app are free. The standard compensation service uses a no-win, no-fee model with a 35% fee including VAT, deducted from successfully recovered compensation. An additional legal action fee may apply when formal legal escalation is required. AirHelp+ is a paid membership; members keep 100% of compensation.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://airhelp.com","updated_at":"2026-11-07T19:11:57.645639+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"Travel technology, air passenger rights, aviation, and travel services.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://airhelp.com","updated_at":"2026-11-07T19:11:57.645639+00:00"},{"key":"customer_base","label":"Customer base","shape":"text","content":"Air passengers and travelers worldwide; AirHelp states it has helped millions of passengers and operates globally.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://airhelp.com","updated_at":"2026-11-07T19:11:57.645639+00:00"},{"key":"icp","label":"Ideal customer profile","shape":"text","content":"Air travelers whose flights are delayed, canceled, denied boarding, or otherwise disrupted, as well as travelers seeking flight tracking and proactive trip protection. Business customers include OTAs, airlines, insurers, and travel platforms.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://airhelp.com","updated_at":"2026-11-07T19:11:57.645639+00:00"},{"key":"use_cases","label":"Use cases","shape":"text","content":"Claim compensation after a delayed flight\nClaim compensation after a canceled flight\nClaim for denied boarding, strikes, or other flight disruptions\nTrack flights and receive real-time status and disruption alerts\nReceive guidance on passenger rights and compensation eligibility\nProtect future flights with AirHelp+\nEnable travel brands to offer embedded compensation and flight protection products","source_type":"1p_website","source_label":"Brand's website","source_url":"https://airhelp.com","updated_at":"2026-11-07T19:11:57.645639+00:00"},{"key":"customer_outcomes","label":"Customer outcomes","shape":"text","content":"Compensation recovered without upfront payment\nReduced paperwork, follow-up, and negotiation effort\nFaster and simpler claims process\nReal-time awareness of flight disruptions and passenger rights\nPriority handling, fast payouts, and lounge access through AirHelp+\nAbility to keep 100% of recovered compensation for AirHelp+ claims","source_type":"1p_website","source_label":"Brand's website","source_url":"https://airhelp.com","updated_at":"2026-11-07T19:11:57.645639+00:00"}]}],"last_refreshed_at":"2026-11-07T19:11:57.664136+00:00","last_changed_at":"2026-11-07T19:11:57.683417+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=f30c5dca-4c36-4989-8386-7d3d599a00bf"}