{
  "slug": "captivated-business-texting",
  "name": "Captivated Business Texting",
  "description": "Captivated’s Conversation Management™ platform leverages two-way business texting to unite teams, drive revenue, improve efficiency, and craft a customer experience that creates raving fans.",
  "url": "https://optimly.ai/brand/captivated-business-texting",
  "websiteUrl": "https://captivated.works/",
  "logoUrl": "https://logo.clearbit.com/captivated.works",
  "baiScore": 55.8,
  "bai_tier_status": "active",
  "bai_score_status": "active",
  "archetype": null,
  "archetype_status": "active",
  "category": "Business Texting & SMS Platforms",
  "categorySlug": null,
  "keyFacts": [],
  "aiReadiness": [],
  "competitors": [],
  "competitorsProse": null,
  "inboundCompetitors": [],
  "aiAlternatives": [],
  "parentBrand": null,
  "subBrands": [],
  "updatedAt": "2026-09-04T03:11:13.072Z",
  "verifiedVitals": {
    "website": "https://captivated.works",
    "category": "Business Texting Platform",
    "what_it_does": "Captivated’s Conversation Management™ platform leverages two-way business texting to unite teams, drive revenue, improve efficiency, and craft a customer experience that creates raving fans. It is an enterprise SMS solution designed for seamless two-way, peer-to-peer communication with customers.",
    "primary_audience": "Businesses of all sizes, including various departments such as Business Development, Management, Sales Teams, Accounting & Finance, Customer Support, Technicians & Field Services, and Marketing.",
    "core_product": "The Conversation Management™ platform, which provides two-way business texting capabilities. It includes features like shared queues, assigned ownership, escalation, a website widget, and a Chrome extension.",
    "pricing_model": {
      "kind": "subscription",
      "detail": "The pricing model is subscription-based, combining a Core License, Messaging Commitment, purchased locations, selected optional capabilities, and Launch Support. Usage-based items and applicable taxes or pass-through charges are billed separately."
    },
    "named_competitors": [
      "Podium",
      "Zoho Desk",
      "Agentforce Service (formerly Salesforce Service Cloud)",
      "Zendesk for Customer Service",
      "Birdeye",
      "Klaviyo",
      "Twilio",
      "Project Broadcast",
      "Clearstream",
      "SlickText",
      "LabsMobile",
      "EZ Texting",
      "Textla",
      "ClickSend",
      "iwinBACK Inc.",
      "ZipWhip"
    ]
  },
  "intentTags": null,
  "businessProfileClaims": [],
  "timestamp": 1789915486767
}