{
  "slug": "chatwoot",
  "name": "Chatwoot",
  "description": "Chatwoot is a modern customer support tool offering an AI assistant, omnichannel support desk, and knowledge base to provide seamless customer support all in one place. It is proudly open-source and can be self-hosted.",
  "url": "https://optimly.ai/brand/chatwoot",
  "websiteUrl": "https://chatwoot.com/",
  "logoUrl": "https://logo.clearbit.com/chatwoot.com",
  "baiScore": 55.8,
  "bai_tier_status": "active",
  "bai_score_status": "active",
  "archetype": null,
  "archetype_status": "active",
  "category": "AI Customer Service Automation Platforms",
  "categorySlug": null,
  "keyFacts": [],
  "aiReadiness": [],
  "competitors": [],
  "competitorsProse": null,
  "inboundCompetitors": [],
  "aiAlternatives": [],
  "parentBrand": null,
  "subBrands": [],
  "updatedAt": "2026-09-04T21:02:41.589Z",
  "verifiedVitals": {
    "website": "https://chatwoot.com",
    "category": "Customer Support Software",
    "what_it_does": "Chatwoot is an open-source, omnichannel customer support platform that provides an AI assistant (Captain), a unified inbox for managing conversations across various channels (website, email, social media, messaging platforms like Facebook, Instagram, Telegram, LINE, and WhatsApp), and a knowledge base (Help Center) for self-service. It helps businesses automate conversations, boost agent productivity with AI-powered suggestions and translations, and deliver seamless customer support.",
    "primary_audience": "Businesses and customer support teams.",
    "core_product": "An open-source, omnichannel customer support platform that includes a unified conversation inbox, an AI assistant (Captain), and a knowledge base (Help Center).",
    "pricing_model": {
      "kind": "freemium",
      "detail": "Chatwoot offers a free Hacker plan for up to 2 agents with limited conversations and channels, and a free self-hosted Community Edition. Paid cloud plans are subscription-based, billed annually per agent, starting from $19/agent/month for the Startups plan, $39/agent/month for Business, and $99/agent/month for Enterprise. Captain AI credits are included in paid plans, with additional credits billed at $20 per 1,000."
    },
    "parent_ownership": "Chatwoot Inc, a privately held, venture capital-backed company incorporated in Delaware, USA.",
    "named_competitors": [
      "Zendesk",
      "Freshchat",
      "Freshdesk",
      "Crisp",
      "Front",
      "Intercom",
      "SparrowDesk",
      "FreeScout",
      "HubSpot",
      "Tidio",
      "LiveAgent",
      "Kommunicate",
      "Gorgias",
      "Zammad",
      "Rocket.Chat",
      "HelpScout",
      "Zoho Desk"
    ]
  },
  "intentTags": null,
  "businessProfileClaims": [],
  "timestamp": 1789915132779
}