{
  "slug": "desk365",
  "name": "Desk365",
  "description": "Desk365 is an AI-powered helpdesk and IT Service Management (ITSM) platform designed for teams of all sizes, offering a unified workspace for customer support and IT operations, including ticketing, asset management, and deep integration with Microsoft Teams and the Microsoft 365 ecosystem. It aims to be a simpler, more affordable, and cleaner alternative to complex solutions for teams that have outgrown basic ticketing.",
  "url": "https://optimly.ai/brand/desk365",
  "websiteUrl": "https://desk365.io/",
  "logoUrl": "https://logo.clearbit.com/desk365.io",
  "baiScore": 52.5,
  "bai_tier_status": "active",
  "bai_score_status": "active",
  "archetype": null,
  "archetype_status": "active",
  "category": "IT & Customer Service Management Platforms",
  "categorySlug": null,
  "keyFacts": [],
  "aiReadiness": [],
  "competitors": [],
  "competitorsProse": null,
  "inboundCompetitors": [],
  "aiAlternatives": [],
  "parentBrand": null,
  "subBrands": [],
  "updatedAt": "2026-09-06T03:59:45.274Z",
  "verifiedVitals": {
    "website": "https://desk365.io",
    "category": "AI-powered helpdesk and ITSM platform",
    "what_it_does": "Desk365 provides an AI-powered helpdesk platform for customer support and IT operations, integrating ticketing, asset management, and AI agents within a single workspace. It aims to streamline workflows, automate repetitive tasks, and enhance collaboration for various business teams, particularly those utilizing Microsoft Teams.",
    "primary_audience": "Teams of all sizes, including customer support, IT, HR, Finance, and Operations, who have outgrown basic ticketing systems and are looking for a comprehensive solution without the complexity of larger platforms. It is particularly suited for businesses committed to the Microsoft ecosystem.",
    "core_product": "An AI-powered helpdesk and ITSM platform that includes omni-channel ticketing, AI Agents, AI Copilot, asset management, change management, knowledge base, SLA management, and deep integration with Microsoft Teams and other Microsoft 365 services.",
    "pricing_model": {
      "kind": "subscription",
      "detail": "Offers a 21-day free trial with no credit card required. The most popular plan is priced at $22/agent/month."
    }
  },
  "intentTags": null,
  "businessProfileClaims": [],
  "timestamp": 1789850309859
}