{
  "slug": "document360",
  "name": "Document360",
  "description": "Document360 is an AI-powered knowledge base platform that enables businesses to create, manage, and publish self-service knowledge bases for customers and employees. It features a professional-grade editor, version control, and advanced search capabilities designed for technical and non-technical users.",
  "url": "https://optimly.ai/brand/document360",
  "logoUrl": "",
  "baiScore": 76,
  "archetype": "Challenger",
  "category": "Software as a Service (SaaS)",
  "categorySlug": null,
  "keyFacts": [],
  "aiReadiness": [],
  "competitors": [
    {
      "slug": "confluence-atlassian",
      "name": "Confluence (Atlassian)"
    },
    {
      "slug": "gitbook",
      "name": "GitBook"
    },
    {
      "slug": "notion",
      "name": "Notion"
    }
  ],
  "inboundCompetitors": [
    {
      "slug": "guru-getguru-com",
      "name": "Guru"
    },
    {
      "slug": "madcap-software",
      "name": "MadCap Software"
    }
  ],
  "aiAlternatives": [],
  "parentBrand": null,
  "subBrands": [],
  "updatedAt": "2026-04-10T09:43:34.131+00:00",
  "verifiedVitals": {
    "website": "https://document360.com",
    "founded": "2018",
    "headquarters": "London, United Kingdom",
    "pricing_model": "Subscription (Tiered levels including Free, Professional, Business, and Enterprise levels)",
    "core_products": "Knowledge Base, API Documentation, Eddy AI Search Agent, Knowledge Header Widget",
    "key_differentiator": "A specialized documentation-first platform that balances a powerful Markdown/WYSIWYG authoring experience with an AI search agent specifically designed for enterprise knowledge retrieval.",
    "target_markets": "SaaS companies, Customer Support teams, Product Managers, and Engineering teams.",
    "employee_count": "Not publicly available",
    "funding_stage": "Not publicly available",
    "subcategory": "Knowledge Management Software"
  },
  "intentTags": {
    "problemIntents": [
      "Shared Documents/Folders: Using Microsoft Word or Google Docs shared folders to host documentation.",
      "Custom In-house Build: Building a custom knowledge base or help center from scratch using internal engineering resources.",
      "Status Quo/Disorganized Chaos: Leaving documentation scattered across emails, Slack messages, and local hard drives."
    ],
    "solutionIntents": [
      "best knowledge base software for SaaS",
      "how to build a customer help center",
      "internal wiki for engineering teams",
      "Markdown based documentation tool",
      "enterprise knowledge management platform AI",
      "General Productivity Tools: Using general-purpose project management tools like Notion or Trello to store process docs."
    ],
    "evaluationIntents": []
  },
  "timestamp": 1777472085988
}