{"name":"Engageware (Formerly TimeTrade SilverCloud)","domain":"engageware.com","url":"https://optimly.ai/brand/engageware-formerly-timetrade-silvercloud","is_claimed":false,"categories":["ai-machine-learning","customer-support-cx-software","vertical-industry-software"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"The only customer engagement platform specifically architected for the compliance and risk management needs of regulated industries like banking and finance.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://engageware.com","updated_at":"2026-10-04T00:03:17.246000+00:00"},{"key":"description","label":"Description","shape":"text","content":"Engageware is an AI-powered customer engagement company that provides mission-critical scheduling and knowledge management solutions. The firm specializes in serving regulated industries, such as banking and finance, by blending human judgment with enterprise-grade agentic AI to manage risk and increase efficiency. It was formed through the merger of TimeTrade and SilverCloud, unifying appointment orchestration and employee knowledge tools into a single platform.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://engageware.com","updated_at":"2026-10-04T00:03:17.246000+00:00"}]},{"header":"Offerings","sections":[{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"Appointment Scheduling\nEmployee Knowledge Management\nAI Customer Agents\nCustomer Self-Service.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://engageware.com","updated_at":"2026-10-04T00:03:17.246000+00:00"},{"key":"pricing","label":"Pricing","shape":"text","content":"Enterprise/Custom","source_type":"1p_website","source_label":"Brand's website","source_url":"https://engageware.com","updated_at":"2026-10-04T00:03:17.246000+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"Banks, Credit Unions, Insurance, and other regulated financial services.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://engageware.com","updated_at":"2026-10-04T00:03:17.246000+00:00"}]},{"header":"Landscape","sections":[{"key":"competitors","label":"Competitors","shape":"links","content":[{"url":null,"name":"JRNI"},{"url":null,"name":"Coconut Software beauty"},{"url":null,"name":"Calendly for Enterprise"},{"url":null,"name":"Glance"}],"source_type":"1p_website","source_label":"Brand's website","source_url":"https://engageware.com","updated_at":"2026-10-04T00:03:17.246000+00:00"}]}],"last_refreshed_at":"2026-10-04T00:03:17.246000+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=engageware-formerly-timetrade-silvercloud"}