# Engageware (Formerly TimeTrade SilverCloud)

> Publicly sourced profile assembled by Optimly, in the Optimly AI Brand Index. Last refreshed 2026-10-04.

- **Business Profile:** https://optimly.ai/brand/engageware-formerly-timetrade-silvercloud
- **Dataset:** https://optimly.ai/brand/engageware-formerly-timetrade-silvercloud.json
- **Markdown:** https://optimly.ai/brand/engageware-formerly-timetrade-silvercloud/llms.txt
- **Official website:** https://engageware.com
- **Slug:** engageware-formerly-timetrade-silvercloud
- **Categories:** ai-machine-learning, customer-support-cx-software, vertical-industry-software

## Overview

- **Tagline:** The only customer engagement platform specifically architected for the compliance and risk management needs of regulated industries like banking and finance.
Source: Brand's website (https://engageware.com) · 2026-10-04

- **Description:** Engageware is an AI-powered customer engagement company that provides mission-critical scheduling and knowledge management solutions. The firm specializes in serving regulated industries, such as banking and finance, by blending human judgment with enterprise-grade agentic AI to manage risk and increase efficiency. It was formed through the merger of TimeTrade and SilverCloud, unifying appointment orchestration and employee knowledge tools into a single platform.
Source: Brand's website (https://engageware.com) · 2026-10-04

## Offerings

- **Core capabilities:**
  - Appointment Scheduling
  - Employee Knowledge Management
  - AI Customer Agents
  - Customer Self-Service.
Source: Brand's website (https://engageware.com) · 2026-10-04

- **Pricing:** Enterprise/Custom
Source: Brand's website (https://engageware.com) · 2026-10-04

## Audience

- **Target industry:** Banks, Credit Unions, Insurance, and other regulated financial services.
Source: Brand's website (https://engageware.com) · 2026-10-04

## Landscape

- **Competitors:**
  - JRNI
  - Coconut Software beauty
  - Calendly for Enterprise
  - Glance
Source: Brand's website (https://engageware.com) · 2026-10-04

Page last updated 2026-10-04.