{
  "slug": "feedtrail",
  "name": "Feedtrail",
  "description": "Feedtrail provides comprehensive experience management software that leverages easily customizable surveys for patients and employees to drive social reviews and increase retention.",
  "url": "https://optimly.ai/brand/feedtrail",
  "websiteUrl": "https://relias.com/",
  "logoUrl": "https://logo.clearbit.com/relias.com",
  "baiScore": 75,
  "bai_tier_status": "active",
  "bai_score_status": "active",
  "archetype": null,
  "archetype_status": "active",
  "category": "Healthcare Quality & Experience Management Software",
  "categorySlug": null,
  "keyFacts": [],
  "aiReadiness": [],
  "competitors": [],
  "competitorsProse": null,
  "inboundCompetitors": [],
  "aiAlternatives": [],
  "parentBrand": null,
  "subBrands": [],
  "updatedAt": "2026-09-21T20:25:10.714Z",
  "verifiedVitals": {
    "website": "https://relias.com",
    "category": "Healthcare Experience Management Software",
    "what_it_does": "Feedtrail provides comprehensive experience management software that leverages easily customizable surveys for patients and employees to drive social reviews and increase retention. It enables real-time, personalized patient experience data collection that fosters loyalty and satisfaction for healthcare organizations, highlights areas for operational improvement, and enhances healthcare quality. The software also includes incident and grievance management capabilities to efficiently capture, track, and resolve patient concerns and safety incidents.",
    "primary_audience": "Healthcare organizations, including hospitals, health systems, skilled nursing facilities, home health care, and other care settings, as well as their patients and employees.",
    "core_product": "Comprehensive experience management software, specifically focusing on patient experience, employee experience, and reputation management. It includes real-time surveys, service recovery tools, and flexible engagement options.",
    "parent_ownership": "Relias"
  },
  "intentTags": {
    "problemIntents": [
      "Difficulty gathering patient feedback",
      "Challenges in collecting employee feedback",
      "Ineffective social review generation",
      "Low patient retention rates",
      "High employee turnover",
      "Lack of comprehensive experience management tools"
    ],
    "solutionIntents": [
      "Seeking patient experience software",
      "Evaluating employee experience platforms",
      "Looking for survey customization tools",
      "Interested in social review driving solutions",
      "Exploring retention improvement strategies",
      "Searching for comprehensive experience management software"
    ],
    "evaluationIntents": [
      "Reviewing experience management software features",
      "Comparing patient survey capabilities",
      "Assessing employee survey effectiveness",
      "Evaluating social review generation efficacy",
      "Considering impact on patient retention",
      "Analyzing employee experience solutions for healthcare"
    ]
  },
  "businessProfileClaims": [],
  "timestamp": 1790411236719
}