# Gimlet > Analysis by Optimly for Optimly AI Visibility, in the Optimly AI Brand Index. Last analyzed September 22, 2026. > Gimlet is a cloud-hosted software that helps service desks in libraries and other organizations easily track statistics, manage questions and answers, and generate reports to uncover trends and patterns, emphasizing simplicity and affordability. - Business Profile: https://optimly.ai/brand/gimlet - Publisher: Optimly (https://optimly.ai) - Dataset: Optimly AI Brand Index (https://optimly.ai/brand) - Official website: https://gimlet.us/ - Logo: https://logo.clearbit.com/gimlet.us - Slug: gimlet - Brand Authority Index tier: Emerging - Category: Contact Center Analytics Platforms - Last Analyzed: September 22, 2026