{"name":"HERVIS INFORMATIONEN","domain":"hervis.de","url":"https://optimly.ai/brand/hervis-informationen","is_claimed":false,"categories":["retail-ecommerce"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"HERVIS INFORMATIONEN is the German Hervis Sports operation, which has closed its online shop and is winding down its physical retail business in Germany.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://hervis.de","updated_at":"2026-11-07T06:51:44.385702+00:00"},{"key":"description","label":"Description","shape":"text","content":"Hervis Sports Deutschland operated an online shop, physical stores, and the Hervis SportsClub. The German operation has ceased its operating business and is in liquidation; remaining customer claims, refunds, vouchers, and warranty matters are handled electronically.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://hervis.de","updated_at":"2026-11-07T06:51:44.385702+00:00"}]},{"header":"Identity","sections":[{"key":"website","label":"Website","shape":"text","content":"https://hervis.de","source_type":"1p_website","source_label":"Brand's website","source_url":"https://hervis.de","updated_at":"2026-11-07T06:51:44.385702+00:00"},{"key":"voice_tone","label":"Voice & tone","shape":"text","content":"Informational, formal, and service-oriented, focused on business closure and customer claims processing.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://hervis.de","updated_at":"2026-11-07T06:51:44.385702+00:00"},{"key":"headquarters","label":"Headquarters","shape":"text","content":"80339 Munich, Germany","source_type":"1p_website","source_label":"Brand's website","source_url":"https://hervis.de","updated_at":"2026-11-07T06:51:44.385702+00:00"}]},{"header":"Offerings","sections":[{"key":"problem_solved","label":"Problem solved","shape":"text","content":"Previously, Hervis provided customers with sports and fashion goods through online and physical retail. Currently, its German website provides information and processes open customer claims related to purchases, vouchers, credits, bonus points, defects, and warranties.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://hervis.de","updated_at":"2026-11-07T06:51:44.385702+00:00"},{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"Sports and fashion retail through an online shop and physical stores\nHervis SportsClub loyalty program with club discounts, vouchers, and bonus points\nCustomer claims and refund processing during liquidation\nHandling of warranty cases, defect complaints, vouchers, and outstanding credits","source_type":"1p_website","source_label":"Brand's website","source_url":"https://hervis.de","updated_at":"2026-11-07T06:51:44.385702+00:00"},{"key":"products","label":"Products / SKUs","shape":"text","content":"Sports and fashion goods\nHervis SportsClub\nHervis App","source_type":"1p_website","source_label":"Brand's website","source_url":"https://hervis.de","updated_at":"2026-11-07T06:51:44.385702+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"Sports retail and sports fashion","source_type":"1p_website","source_label":"Brand's website","source_url":"https://hervis.de","updated_at":"2026-11-07T06:51:44.385702+00:00"},{"key":"customer_base","label":"Customer base","shape":"text","content":"Customers of the former Hervis Germany online shop and physical stores; Hervis SportsClub members.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://hervis.de","updated_at":"2026-11-07T06:51:44.385702+00:00"},{"key":"use_cases","label":"Use cases","shape":"text","content":"Purchasing sports and fashion goods through online or physical retail\nReceiving SportsClub discounts, vouchers, and bonus points\nRequesting refunds for outstanding credits, bonus points, or vouchers\nSubmitting defect complaints and warranty claims","source_type":"1p_website","source_label":"Brand's website","source_url":"https://hervis.de","updated_at":"2026-11-07T06:51:44.385702+00:00"},{"key":"customer_outcomes","label":"Customer outcomes","shape":"text","content":"Access to SportsClub benefits including club discounts, club vouchers, and bonus points\nElectronic processing of open customer claims and refunds\nProcessing of warranty and defect claims subject to the stated requirements","source_type":"1p_website","source_label":"Brand's website","source_url":"https://hervis.de","updated_at":"2026-11-07T06:51:44.385702+00:00"}]}],"last_refreshed_at":"2026-11-07T06:51:44.434032+00:00","last_changed_at":"2026-11-07T06:51:44.443700+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=dd011f68-78ce-41ad-855e-5c51f2b83b50"}