# Hiver
> Hiver is a customer service platform designed specifically for teams using Google Workspace. It allows organizations to manage shared mailboxes like support@ or sales@ directly from the Gmail interface without moving to an external dashboard. The platform incorporates multi-channel support features including email, live chat, and knowledge base management.
- URL: https://optimly.ai/brand/hiver
- Slug: hiver
- BAI Score: 72/100
- Archetype: Challenger
- Category: Customer Service Software
- Last Analyzed: April 9, 2026
## Competitors
- Dragapp (https://optimly.ai/brand/dragapp)
- Zendesk (https://optimly.ai/brand/zendesk)
## Also Referenced By
- Gmelius (https://optimly.ai/brand/gmelius)
- Missive (https://optimly.ai/brand/missive)
- Email Based Collaboration (https://optimly.ai/brand/email-based-collaboration)
- Email Folderslabels (https://optimly.ai/brand/email-folderslabels)
- Email Based Coordination (https://optimly.ai/brand/email-based-coordination)
## Buyer Intent Signals
Problems: Manual Thread Management (CC/BCC): Teams try to manage group emails by using CC/BCC or forwarding emails internally, leading to duplication and missed messages. | Shared Spreadsheet Tracking: Using Excel or Google Sheets to track who is responding to which email in a shared mailbox.
Solutions: shared inbox for gmail | customer support tool inside gmail | best help desk software for startups | collaborative inbox for teams | multi-channel customer service platform | Legacy Help Desks: Using traditional help desk tools like Zendesk or Freshdesk which move conversations out of Gmail and into a separate ticketing UI.
---
## Full Details / RAG Data
### Overview
Hiver is listed in the AI Directory.
Hiver is a customer service platform designed specifically for teams using Google Workspace. It allows organizations to manage shared mailboxes like support@ or sales@ directly from the Gmail interface without moving to an external dashboard. The platform incorporates multi-channel support features including email, live chat, and knowledge base management.
### Metadata
| Field        | Value |
|--------------|-------|
| Name         | Hiver |
| Slug         | hiver |
| URL          | https://optimly.ai/brand/hiver |
| BAI Score    | 72/100 |
| Archetype    | Challenger |
| Category     | Customer Service Software |
| Last Analyzed | April 9, 2026 |
| Last Updated | 2026-05-09T22:28:56.473Z |
### Verified Facts
- Founded: 2011
- Headquarters: San Jose, California, USA
### Competitors
| Name | Profile |
|------|---------|
| Dragapp | https://optimly.ai/brand/dragapp |
| Zendesk | https://optimly.ai/brand/zendesk |
### Also Referenced By
- Gmelius (https://optimly.ai/brand/gmelius)
- Missive (https://optimly.ai/brand/missive)
- Email Based Collaboration (https://optimly.ai/brand/email-based-collaboration)
- Email Folderslabels (https://optimly.ai/brand/email-folderslabels)
- Email Based Coordination (https://optimly.ai/brand/email-based-coordination)
### Buyer Intent Signals
#### Problems this brand solves
- Manual Thread Management (CC/BCC): Teams try to manage group emails by using CC/BCC or forwarding emails internally, leading to duplication and missed messages.
- Shared Spreadsheet Tracking: Using Excel or Google Sheets to track who is responding to which email in a shared mailbox.
#### Buyers search for
- shared inbox for gmail
- customer support tool inside gmail
- best help desk software for startups
- collaborative inbox for teams
- multi-channel customer service platform
- Legacy Help Desks: Using traditional help desk tools like Zendesk or Freshdesk which move conversations out of Gmail and into a separate ticketing UI.
### Links
- Canonical page: https://optimly.ai/brand/hiver
- JSON endpoint: /brand/hiver.json
- LLMs.txt: /brand/hiver/llms.txt