# Hiver
> Hiver is a customer service platform designed specifically for teams using Google Workspace. It allows organizations to manage shared mailboxes like support@ or sales@ directly from the Gmail interface without moving to an external dashboard. The platform incorporates multi-channel support features including email, live chat, and knowledge base management.
- URL: https://optimly.ai/brand/hiver
- Slug: hiver
- BAI Score: 72/100
- Archetype: Challenger
- Category: Customer Service Software
- Last Analyzed: April 9, 2026
## Competitors
- Dragapp (https://optimly.ai/brand/dragapp)
- Zendesk (https://optimly.ai/brand/zendesk)
## Also Referenced By
- Gmelius (https://optimly.ai/brand/gmelius)
- Missive (https://optimly.ai/brand/missive)
- Email Based Collaboration (https://optimly.ai/brand/email-based-collaboration)
- Email Folderslabels (https://optimly.ai/brand/email-folderslabels)
- Email Based Coordination (https://optimly.ai/brand/email-based-coordination)
## Buyer Intent Signals
Problems: Manual Thread Management (CC/BCC): Teams try to manage group emails by using CC/BCC or forwarding emails internally, leading to duplication and missed messages. | Shared Spreadsheet Tracking: Using Excel or Google Sheets to track who is responding to which email in a shared mailbox.
Solutions: shared inbox for gmail | customer support tool inside gmail | best help desk software for startups | collaborative inbox for teams | multi-channel customer service platform | Legacy Help Desks: Using traditional help desk tools like Zendesk or Freshdesk which move conversations out of Gmail and into a separate ticketing UI.