{
  "slug": "livehelpnow",
  "name": "LiveHelpNow",
  "description": "LiveHelpNow is an AI-powered omnichannel customer support platform that unifies live chat, ticketing, knowledge management, and automations into a single workspace, enabling teams to deliver faster, more efficient, and confident customer service, especially for multi-brand and growing companies.",
  "url": "https://optimly.ai/brand/livehelpnow",
  "websiteUrl": "https://livehelpnow.net/",
  "logoUrl": "https://logo.clearbit.com/livehelpnow.net",
  "baiScore": 47.5,
  "bai_tier_status": "active",
  "bai_score_status": "active",
  "archetype": null,
  "archetype_status": "active",
  "category": "AI Customer Service Automation Platforms",
  "categorySlug": null,
  "keyFacts": [],
  "aiReadiness": [],
  "competitors": [],
  "competitorsProse": null,
  "inboundCompetitors": [],
  "aiAlternatives": [],
  "parentBrand": null,
  "subBrands": [],
  "updatedAt": "2026-09-11T20:30:57.989Z",
  "verifiedVitals": {
    "website": "https://livehelpnow.net",
    "category": "Customer Service Software",
    "what_it_does": "LiveHelpNow provides an AI-powered workspace that integrates chat, ticketing, knowledge management, automations, and omnichannel support to help teams manage customer interactions efficiently.",
    "primary_audience": "Businesses and organizations of various sizes, including small to medium-sized businesses and large or complex organizations, particularly those with multiple brands or growing customer support needs.",
    "core_product": "The core product is an AI-powered workspace that offers live chat and chatbots, ticketing, a knowledge base, automations, omnichannel support, and integrations. It also includes Hue AI for conversational intelligence and advanced knowledge tools.",
    "pricing_model": {
      "kind": "subscription",
      "detail": "LiveHelpNow offers tiered subscription plans: Essential (from $39/month), Professional (from $59/month), and Premium (from $79/month), typically billed per seat or per agent. A custom Enterprise tier is available for larger organizations. AI features, such as Knowledge AI (from $99/month) and Conversational AI (from $499/month), are available as add-ons and require a Professional or Premium base plan. Module-based pricing is also offered, with components like Live chat and texting, Ticket Management, and Knowledge Base each costing $21/agent, and Call Management at $9/agent. A free trial is available, but there is no permanent free version."
    },
    "named_competitors": [
      "Zendesk Suite",
      "Salesforce Service Cloud",
      "Zoho Desk",
      "LiveAgent",
      "LiveChat",
      "Freshdesk",
      "Intercom",
      "Gorgias",
      "Tidio",
      "tawk.to",
      "Help Scout",
      "HubSpot Service Hub"
    ]
  },
  "intentTags": null,
  "businessProfileClaims": [],
  "timestamp": 1789836312196
}