{
  "slug": "miarec",
  "name": "Miarec",
  "description": "MiaRec is an AI-powered conversational intelligence platform that analyzes 100% of customer conversations to provide strategic insights and measurable business impact for customer understanding, quality management, and turning conversations into action. It aims to eliminate decision-making based on partial data by listening to every interaction.",
  "url": "https://optimly.ai/brand/miarec",
  "websiteUrl": "https://miarec.com/",
  "logoUrl": "https://logo.clearbit.com/miarec.com",
  "baiScore": 48.3,
  "bai_tier_status": "active",
  "bai_score_status": "active",
  "archetype": null,
  "archetype_status": "active",
  "category": "Contact Center Analytics Platforms",
  "categorySlug": null,
  "keyFacts": [],
  "aiReadiness": [],
  "competitors": [],
  "competitorsProse": null,
  "inboundCompetitors": [],
  "aiAlternatives": [],
  "parentBrand": null,
  "subBrands": [],
  "updatedAt": "2026-09-24T19:04:18.358Z",
  "verifiedVitals": {
    "website": "https://miarec.com",
    "category": "Conversational Intelligence Platform",
    "what_it_does": "Analyzes 100% of customer conversations to provide strategic insights for understanding customers, managing quality, and turning conversations into action.",
    "primary_audience": "Contact center management and teams.",
    "core_product": "A platform for conversational intelligence, customer analytics, and automated quality management (Auto QA/QM) with features like Ask AI and omnichannel analysis.",
    "parent_ownership": null
  },
  "intentTags": {
    "problemIntents": [
      "Making decisions on a fraction of the customer interaction picture",
      "Relying on instinct due to unheard customer conversations",
      "Missing insights on why customers stay, deals slip, or locations outperform others",
      "Challenges of contact center management",
      "Important interactions slipping past review queues"
    ],
    "solutionIntents": [
      "Gaining trusted insights from customer conversations",
      "Achieving measurable business impact from conversation analysis",
      "Understanding customers better through complete visibility",
      "Improving quality management in contact centers",
      "Turning customer conversations into actionable strategies",
      "Analyzing 100% of customer interactions",
      "Customizing conversation measurement in plain language",
      "Querying conversation data with AI (Ask AI)",
      "Ensuring enterprise-grade security and compliance (SOC 2)"
    ],
    "evaluationIntents": [
      "Booking a 30-min strategy session",
      "Seeing how the platform works",
      "Requesting a demo",
      "Evaluating MiaRec for conversational intelligence solutions",
      "Reviewing MiaRec's recognition as a core performing vendor in customer analytics and auto QA/QM",
      "Considering MiaRec as a finalist for 'Best in Show' and 'Best Use of AI' at Enterprise Connect",
      "Exploring MiaRec's status as a visionary vendor by CX Foundation"
    ]
  },
  "businessProfileClaims": [],
  "timestamp": 1790405609967
}