# Oneinbox > Analysis by Optimly for Optimly AI Visibility, in the Optimly AI Brand Index. Last analyzed September 25, 2026. > OneInbox is an AI-powered customer operations platform where AI agents and human representatives collaborate to manage sales and support conversations across multiple channels (voice, chat, email, SMS) within a single shared workspace. - Business Profile: https://optimly.ai/brand/oneinbox - Publisher: Optimly (https://optimly.ai) - Dataset: Optimly AI Brand Index (https://optimly.ai/brand) - Official website: https://oneinbox.ai/ - Logo: https://logo.clearbit.com/oneinbox.ai - Slug: oneinbox - Brand Authority Index tier: Emerging - Category: AI Customer Service Automation Platforms - Last Analyzed: September 25, 2026