{
  "slug": "phaseware-inc",
  "name": "Phaseware, Inc",
  "description": "Phaseware, Inc offers configurable B2B customer support software designed for technology and software companies. Its Tracker Product Suite provides solutions for issue tracking, complaint management, CRM, SLA compliance, process management, and knowledge management, with flexible cloud or on-site deployment options.",
  "url": "https://optimly.ai/brand/phaseware-inc",
  "websiteUrl": "https://phaseware.com/",
  "logoUrl": "https://logo.clearbit.com/phaseware.com",
  "baiScore": 52.5,
  "bai_tier_status": "active",
  "bai_score_status": "active",
  "archetype": null,
  "archetype_status": "active",
  "category": "IT & Customer Service Management Platforms",
  "categorySlug": null,
  "keyFacts": [],
  "aiReadiness": [],
  "competitors": [],
  "competitorsProse": null,
  "inboundCompetitors": [],
  "aiAlternatives": [],
  "parentBrand": null,
  "subBrands": [],
  "updatedAt": "2026-09-14T20:24:16.911Z",
  "verifiedVitals": {
    "website": "https://phaseware.com",
    "category": "Customer Support Software",
    "what_it_does": "Phaseware, Inc. provides configurable B2B customer support software solutions, including issue tracking, complaint management, CRM, SLA compliance, process management, and knowledge management. Its platform offers features such as powerful dashboards, visual workflows, instant alerts, email integration, live chat, and multichannel support. The software can be deployed in the cloud or on-site.",
    "primary_audience": "The primary audience for Phaseware's solutions includes technology and software companies, as well as small and medium-sized businesses (SMBs) looking for customer service and support automation tools.",
    "core_product": "The core product is the Tracker Product Suite, which includes Tracker for issue tracking, complaint management, and CRM; Self Service Center for customer self-service; and Event Engine for automating service and support delivery environments.",
    "pricing_model": {
      "kind": "subscription",
      "detail": "Phaseware offers a free trial. The hosted solution starts at $50 per Named User per Month, and licenses start at $799 per Named User. PhaseWare Cloud pricing is also listed at $49 per user per month. Custom enterprise pricing is available for larger organizations."
    },
    "parent_ownership": null
  },
  "intentTags": null,
  "businessProfileClaims": [],
  "timestamp": 1789995824480
}