{
  "slug": "platform28",
  "name": "Platform28",
  "description": "Platform28 provides a modern, secure, and highly reliable cloud contact center platform designed for government and large enterprise organizations. It offers a unified agent workspace for multi-channel communications (calls, chats, texts, email, faxes, video, voicemail), built-in workflow automation, and AI-powered tools for quality management, intelligent routing, and self-service, all with active-user pricing.",
  "url": "https://optimly.ai/brand/platform28",
  "websiteUrl": "https://platform28.com/",
  "logoUrl": "https://logo.clearbit.com/platform28.com",
  "baiScore": 60,
  "bai_tier_status": "active",
  "bai_score_status": "active",
  "archetype": null,
  "archetype_status": "active",
  "category": "Contact Center as a Service (CCaaS) Platforms",
  "categorySlug": null,
  "keyFacts": [],
  "aiReadiness": [],
  "competitors": [],
  "competitorsProse": null,
  "inboundCompetitors": [],
  "aiAlternatives": [],
  "parentBrand": null,
  "subBrands": [],
  "updatedAt": "2026-09-14T22:26:35.852Z",
  "verifiedVitals": {
    "website": "https://platform28.com",
    "category": "Cloud Contact Center Platform",
    "what_it_does": "Provides a modern, AI-powered cloud contact center platform for secure, high-volume interactions across multiple channels, including calls, chats, texts, email, faxes, video, voicemail, and case workflows, with built-in workflow automation.",
    "primary_audience": "Government, Enterprise, and large service organizations, including statewide programs and enterprise support teams.",
    "core_product": "Cloud Contact Center Platform with a Unified Agent Workspace and AI-powered tools for customer experience.",
    "pricing_model": {
      "kind": "usage_based",
      "detail": "Active-user pricing, where customers only pay for agents who log in."
    },
    "parent_ownership": null,
    "named_competitors": [
      "Genesys",
      "Five9",
      "NICE"
    ]
  },
  "intentTags": null,
  "businessProfileClaims": [],
  "timestamp": 1790009349012
}