{"name":"SATENA Airline","domain":"satena.com","url":"https://optimly.ai/brand/satena-airline","is_claimed":false,"categories":["travel-hospitality"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"Colombian airline offering passenger flights, cargo shipping, fares and travel programs.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://satena.com","updated_at":"2026-11-06T22:32:55.932925+00:00"},{"key":"description","label":"Description","shape":"text","content":"SATENA is an airline focused on connecting destinations in Colombia, with passenger flight booking, cargo shipping, promotional fares, loyalty benefits and customer support services. Its website also promotes international service between Montería and Panama.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://satena.com","updated_at":"2026-11-06T22:32:55.932925+00:00"}]},{"header":"Identity","sections":[{"key":"mission","label":"Mission","shape":"text","content":"To serve the Colombian people by connecting destinations and providing air travel and cargo services.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://satena.com","updated_at":"2026-11-06T22:32:55.932925+00:00"},{"key":"website","label":"Website","shape":"text","content":"https://satena.com","source_type":"1p_website","source_label":"Brand's website","source_url":"https://satena.com","updated_at":"2026-11-06T22:32:55.932925+00:00"},{"key":"voice_tone","label":"Voice & tone","shape":"text","content":"Promotional, welcoming and informative, with an emphasis on discovering Colombia and accessible travel.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://satena.com","updated_at":"2026-11-06T22:32:55.932925+00:00"},{"key":"headquarters","label":"Headquarters","shape":"text","content":"Bogotá, Colombia","source_type":"1p_website","source_label":"Brand's website","source_url":"https://satena.com","updated_at":"2026-11-06T22:32:55.932925+00:00"}]},{"header":"Offerings","sections":[{"key":"problem_solved","label":"Problem solved","shape":"text","content":"Connects travelers and businesses with destinations across Colombia through passenger flights and airport-to-airport cargo services.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://satena.com","updated_at":"2026-11-06T22:32:55.932925+00:00"},{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"Passenger flight booking for one-way and round-trip travel\nDomestic and selected international air routes\nAirport-to-airport cargo shipping\nPerishable, dry-goods and live-animal cargo services\nPromotional fares and discounted routes\nTravel programs and special fares for youth, armed forces, police and veterans\nCustomer support, refunds and PQRSD self-management\nWeb check-in, baggage and passenger travel information","source_type":"1p_website","source_label":"Brand's website","source_url":"https://satena.com","updated_at":"2026-11-06T22:32:55.932925+00:00"},{"key":"products","label":"Products / SKUs","shape":"text","content":"SATENA passenger flights\nSATENA Cargo\nSATENA Club\nSATENA tariffs and special-fare programs\nYouth Card\nPrograms for Armed Forces, Police and Veterans\nHero's Chair program","source_type":"1p_website","source_label":"Brand's website","source_url":"https://satena.com","updated_at":"2026-11-06T22:32:55.932925+00:00"},{"key":"pricing","label":"Pricing","shape":"text","content":"Route fares and promotions are listed in Colombian pesos and U.S. dollars. Examples include Bogotá–Villavicencio from COP 130,800, Bogotá–San José del Guaviare from COP 243,850, and Montería–Panama from USD 195. Round-trip flights are promoted with 15% off.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://satena.com","updated_at":"2026-11-06T22:32:55.932925+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"Air transportation, passenger travel and air cargo logistics.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://satena.com","updated_at":"2026-11-06T22:32:55.932925+00:00"},{"key":"customer_base","label":"Customer base","shape":"text","content":"Travelers flying within Colombia or between Colombia and Panama; businesses shipping packages; cargo customers shipping perishable or dry goods and live animals; and eligible youth, armed forces, police and veteran customers.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://satena.com","updated_at":"2026-11-06T22:32:55.932925+00:00"},{"key":"icp","label":"Ideal customer profile","shape":"text","content":"Individuals seeking flights to Colombian destinations, businesses needing airport-to-airport cargo shipping, and eligible travelers seeking SATENA special fares or club benefits.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://satena.com","updated_at":"2026-11-06T22:32:55.932925+00:00"},{"key":"use_cases","label":"Use cases","shape":"text","content":"Booking one-way or round-trip flights\nDiscovering and traveling to Colombian destinations for adventure, beaches, ecotourism, nature, culture and history\nShipping packages throughout Colombia\nTransporting perishable goods, dry cargo and live animals\nAccessing special fares for youth, armed forces, police and veterans\nManaging refunds, requests and complaints\nUsing web check-in and finding baggage information","source_type":"1p_website","source_label":"Brand's website","source_url":"https://satena.com","updated_at":"2026-11-06T22:32:55.932925+00:00"},{"key":"customer_outcomes","label":"Customer outcomes","shape":"text","content":"Access to air connections across numerous Colombian destinations\nMore flight options and promotional fares on selected routes\nAirport-to-airport shipment of packages and cargo\nAccess to member offers and special travel benefits\nSelf-service management of refunds and PQRSD requests\nTravel and customer-service information through official channels","source_type":"1p_website","source_label":"Brand's website","source_url":"https://satena.com","updated_at":"2026-11-06T22:32:55.932925+00:00"}]}],"last_refreshed_at":"2026-11-06T22:32:55.940602+00:00","last_changed_at":"2026-11-06T22:32:55.947682+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=5b87fcd0-8b94-4145-8985-df1491fa7103"}