# Siena

> Publicly sourced profile assembled by Optimly, in the Optimly AI Brand Index. Last refreshed 2026-10-04.

- **Business Profile:** https://optimly.ai/brand/siena
- **Dataset:** https://optimly.ai/brand/siena.json
- **Markdown:** https://optimly.ai/brand/siena/llms.txt
- **Official website:** https://siena.cx
- **Slug:** siena
- **Categories:** ai-machine-learning, customer-support-cx-software

## Overview

- **Tagline:** Siena acts as one intelligence layer across all customer surfaces, offering high automation rates (e.g., 50% conversations at 90%+ CSAT) and significantly reducing handle times. It's positioned to turn CX from a cost center into a revenue driver through empathetic, on-brand AI responses and real-time customer insights.
Source: Brand's website (https://siena.cx) · 2026-10-04

- **Description:** Siena provides an AI CX operating system for consumer brands, utilizing artificial intelligence to power agents across various customer interaction points, aiming to automate support, enhance customer experience, and transform CX into a revenue-generating function.
Source: Brand's website (https://siena.cx) · 2026-10-04

## Offerings

- **Core capabilities:**
  - An AI-powered Customer Experience (CX) operating system with intelligent agents
  - including features like 'Ask Siena' for voice-of-customer insights and automation of customer support conversations.
Source: Brand's website (https://siena.cx) · 2026-10-04

- **Pricing:** Not explicitly stated in the provided text.
Source: Brand's website (https://siena.cx) · 2026-10-04

## Audience

- **Target industry:** Consumer brands, Direct-to-Consumer (DTC) brands, CX teams within consumer-facing businesses.
Source: Brand's website (https://siena.cx) · 2026-10-04

Page last updated 2026-10-04.