{"name":"Supportexp","domain":"supportexp.com","url":"https://optimly.ai/brand/supportexp","is_claimed":false,"categories":["customer-support-cx-software"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"Specialized focus on financial institutions with 30 years of expertise, industry-specific benchmarks, and a proprietary integration of five capabilities: customer intelligence, research-based interpretation, financial institution expertise, an intelligence platform, and objective executive guidance to translate feedback into actionable executive insights.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://supportexp.com","updated_at":"2026-10-04T00:02:22.136000+00:00"},{"key":"description","label":"Description","shape":"text","content":"Support EXP provides Customer Experience (CX) Intelligence for credit unions and banks, combining continuous customer feedback, financial-institution benchmarking, research, and expert analysis. They offer a core CX measurement and management platform (Insight Builder), extended platforms for execution intelligence, relationship building, and team engagement, along with CX managed services and strategic research to help financial leaders strengthen loyalty, execution, and organizational performance.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://supportexp.com","updated_at":"2026-10-04T00:02:22.136000+00:00"}]},{"header":"Offerings","sections":[{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"Insight Builder (Customer/Member Experience Measurement & Management Platform)\nExecution Intelligence\nRelationship Builder\nTeam Builder\nCX Managed Services\nStrategic Research.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://supportexp.com","updated_at":"2026-10-04T00:02:22.136000+00:00"},{"key":"pricing","label":"Pricing","shape":"text","content":"Not specified, likely subscription-based for platform and project/retainer-based for services.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://supportexp.com","updated_at":"2026-10-04T00:02:22.136000+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"Credit Unions and Banks (Financial Institutions)","source_type":"1p_website","source_label":"Brand's website","source_url":"https://supportexp.com","updated_at":"2026-10-04T00:02:22.136000+00:00"}]}],"last_refreshed_at":"2026-10-04T00:02:22.136000+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=supportexp"}