{"name":"The Co-operative Bank","domain":"co-operativebank.co.nz","url":"https://optimly.ai/brand/the-co-operative-bank","is_claimed":false,"categories":["fintech-financial-services"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"A 100% customer-owned New Zealand bank offering everyday banking, lending, savings, investments, insurance and digital banking services.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://co-operativebank.co.nz","updated_at":"2026-11-07T06:54:02.970254+00:00"},{"key":"description","label":"Description","shape":"text","content":"The Co-operative Bank is a 100% New Zealand-owned, customer-owned bank. It shares profits with customers through rebates and provides everyday banking, home and personal lending, savings, investments, insurance, mobile banking and online banking.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://co-operativebank.co.nz","updated_at":"2026-11-07T06:54:02.970254+00:00"}]},{"header":"Identity","sections":[{"key":"mission","label":"Mission","shape":"text","content":"To help customers bank better, grow together and share the gains, while putting people first and making banking fairer, simpler and better.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://co-operativebank.co.nz","updated_at":"2026-11-07T06:54:02.970254+00:00"},{"key":"leadership","label":"Founders & leadership","shape":"text","content":"Mark Wilkshire — Chief Executive; Bevan Miller — Chief Financial Officer; Fiona Murphy — Chief Technology and Transformation Officer; Catherine Bateman — Chief Customer and Marketing Officer; Sarah Able — Chief People and Culture Officer; Jon Armour — Chief Product Officer; Liz Knight — Chief Risk Officer.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://co-operativebank.co.nz","updated_at":"2026-11-07T06:54:02.970254+00:00"},{"key":"website","label":"Website","shape":"text","content":"https://co-operativebank.co.nz","source_type":"1p_website","source_label":"Brand's website","source_url":"https://co-operativebank.co.nz","updated_at":"2026-11-07T06:54:02.970254+00:00"},{"key":"voice_tone","label":"Voice & tone","shape":"text","content":"Human, supportive, approachable, customer-first and conversational, with an emphasis on making banking simpler and fairer.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://co-operativebank.co.nz","updated_at":"2026-11-07T06:54:02.970254+00:00"},{"key":"founded","label":"Founded","shape":"text","content":"The organisation has supported New Zealanders for nearly 100 years and has operated as The Co-operative Bank since 2011.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://co-operativebank.co.nz","updated_at":"2026-11-07T06:54:02.970254+00:00"},{"key":"parent_ownership","label":"Parent ownership","shape":"text","content":"100% owned by its customers and 100% New Zealand-owned. The Co-operative Bank is also the 100% owner of Co-operative Life Limited.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://co-operativebank.co.nz","updated_at":"2026-11-07T06:54:02.970254+00:00"}]},{"header":"Offerings","sections":[{"key":"problem_solved","label":"Problem solved","shape":"text","content":"Helps New Zealanders manage their money and achieve financial goals through accessible everyday banking, lending, savings, investment, insurance and digital banking services, with personal support when needed.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://co-operativebank.co.nz","updated_at":"2026-11-07T06:54:02.970254+00:00"},{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"Everyday banking and transaction accounts\nHome loans and first-home-buyer support\nPersonal lending\nSavings accounts and term deposits\nInsurance\nOnline banking and mobile banking\nPhone and in-branch banking support\nBank-switching assistance","source_type":"1p_website","source_label":"Brand's website","source_url":"https://co-operativebank.co.nz","updated_at":"2026-11-07T06:54:02.970254+00:00"},{"key":"products","label":"Products / SKUs","shape":"text","content":"Everyday accounts\nHome loans\nFirst Home Loans through the Kāinga Ora scheme\nPersonal loans\nSavings accounts\nTerm deposits\nHome insurance\nContents insurance","source_type":"1p_website","source_label":"Brand's website","source_url":"https://co-operativebank.co.nz","updated_at":"2026-11-07T06:54:02.970254+00:00"},{"key":"pricing","label":"Pricing","shape":"text","content":"Everyday banking has zero monthly account fees and no electronic transaction fees. The website also advertises a first-home-buyer one-year fixed rate of 4.89% p.a. and a 12-month term deposit rate of 4.10% p.a.; conditions apply.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://co-operativebank.co.nz","updated_at":"2026-11-07T06:54:02.970254+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"Retail banking and financial services","source_type":"1p_website","source_label":"Brand's website","source_url":"https://co-operativebank.co.nz","updated_at":"2026-11-07T06:54:02.970254+00:00"},{"key":"customer_base","label":"Customer base","shape":"text","content":"Customers and communities in New Zealand, including everyday banking customers, home buyers, first-home buyers, borrowers, savers and investors.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://co-operativebank.co.nz","updated_at":"2026-11-07T06:54:02.970254+00:00"},{"key":"icp","label":"Ideal customer profile","shape":"text","content":"New Zealanders seeking customer-owned retail banking with everyday accounts, lending, savings, investments, insurance and New Zealand-based support.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://co-operativebank.co.nz","updated_at":"2026-11-07T06:54:02.970254+00:00"},{"key":"use_cases","label":"Use cases","shape":"text","content":"Opening and managing everyday bank accounts\nMaking payments and managing payees\nBudgeting with multiple personalised electronic accounts\nBanking through mobile, online, phone or branch channels\nSwitching from another bank\nBuying a first home or other home\nAccessing personal lending\nSaving money or investing in a term deposit","source_type":"1p_website","source_label":"Brand's website","source_url":"https://co-operativebank.co.nz","updated_at":"2026-11-07T06:54:02.970254+00:00"},{"key":"customer_outcomes","label":"Customer outcomes","shape":"text","content":"Access to simple everyday banking with zero monthly account fees\nSupport for home ownership, including low-deposit first-home lending options\nProfit rebates as a customer-owner\nFlexible digital and in-person ways to bank\nHelp switching accounts and payments from another bank\nNew Zealand-based customer support\nBetter-informed protection against common banking scams","source_type":"1p_website","source_label":"Brand's website","source_url":"https://co-operativebank.co.nz","updated_at":"2026-11-07T06:54:02.970254+00:00"}]}],"last_refreshed_at":"2026-11-07T06:54:02.990773+00:00","last_changed_at":"2026-11-07T06:54:03.004138+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=e68ed657-e209-4f4f-b934-dec5942b2ab0"}