{"name":"Thena","domain":"thena.ai","url":"https://optimly.ai/brand/thena","is_claimed":false,"categories":["ai-machine-learning","collaboration-productivity","customer-support-cx-software"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"Thena is purpose-built for B2B speed, context, and resolution, leveraging AI to handle complex tasks and deliver outcomes, not just answers. It unifies disparate B2B communication channels into a single, intelligent flow to resolve issues right where they start.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://thena.ai","updated_at":"2026-10-04T00:02:39.413000+00:00"},{"key":"description","label":"Description","shape":"text","content":"Thena is an AI-powered B2B customer support platform that unifies communication channels like Slack, email, and chat into a single flow, enabling businesses to efficiently route, respond to, and resolve customer issues. It leverages AI to automate repetitive tasks, provide omni-channel ticketing, build a knowledge base, and offer analytics to enhance the B2B customer experience.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://thena.ai","updated_at":"2026-10-04T00:02:39.413000+00:00"}]},{"header":"Offerings","sections":[{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"Omni-channel customer support platform unifying Slack\nemail\nand chat; AI agents for automation; multi-persona ticketing and routing; B2B support hub and AI knowledge base; AI workflows; app integrations; account tracking; multi-channel broadcasts; Slack-native support.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://thena.ai","updated_at":"2026-10-04T00:02:39.413000+00:00"},{"key":"pricing","label":"Pricing","shape":"text","content":"Subscription-based, per user per month, with Starter, Standard, and Enterprise tiers.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://thena.ai","updated_at":"2026-10-04T00:02:39.413000+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"B2B companies, particularly B2B SaaS, seeking to streamline and scale their customer support operations.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://thena.ai","updated_at":"2026-10-04T00:02:39.413000+00:00"}]},{"header":"Landscape","sections":[{"key":"competitors","label":"Competitors","shape":"links","content":[{"url":null,"name":"Zendesk"},{"url":null,"name":"Freshdesk"},{"url":null,"name":"Intercom"},{"url":null,"name":"HubSpot"},{"url":null,"name":"Salesforce"},{"url":null,"name":"Front"}],"source_type":"1p_website","source_label":"Brand's website","source_url":"https://thena.ai","updated_at":"2026-10-04T00:02:39.413000+00:00"}]}],"last_refreshed_at":"2026-10-04T00:02:39.413000+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=thena"}