# Thena

> Publicly sourced profile assembled by Optimly, in the Optimly AI Brand Index. Last refreshed 2026-10-04.

- **Business Profile:** https://optimly.ai/brand/thena
- **Dataset:** https://optimly.ai/brand/thena.json
- **Markdown:** https://optimly.ai/brand/thena/llms.txt
- **Official website:** https://thena.ai
- **Slug:** thena
- **Categories:** ai-machine-learning, collaboration-productivity, customer-support-cx-software

## Overview

- **Tagline:** Thena is purpose-built for B2B speed, context, and resolution, leveraging AI to handle complex tasks and deliver outcomes, not just answers. It unifies disparate B2B communication channels into a single, intelligent flow to resolve issues right where they start.
Source: Brand's website (https://thena.ai) · 2026-10-04

- **Description:** Thena is an AI-powered B2B customer support platform that unifies communication channels like Slack, email, and chat into a single flow, enabling businesses to efficiently route, respond to, and resolve customer issues. It leverages AI to automate repetitive tasks, provide omni-channel ticketing, build a knowledge base, and offer analytics to enhance the B2B customer experience.
Source: Brand's website (https://thena.ai) · 2026-10-04

## Offerings

- **Core capabilities:**
  - Omni-channel customer support platform unifying Slack
  - email
  - and chat; AI agents for automation; multi-persona ticketing and routing; B2B support hub and AI knowledge base; AI workflows; app integrations; account tracking; multi-channel broadcasts; Slack-native support.
Source: Brand's website (https://thena.ai) · 2026-10-04

- **Pricing:** Subscription-based, per user per month, with Starter, Standard, and Enterprise tiers.
Source: Brand's website (https://thena.ai) · 2026-10-04

## Audience

- **Target industry:** B2B companies, particularly B2B SaaS, seeking to streamline and scale their customer support operations.
Source: Brand's website (https://thena.ai) · 2026-10-04

## Landscape

- **Competitors:**
  - Zendesk
  - Freshdesk
  - Intercom
  - HubSpot
  - Salesforce
  - Front
Source: Brand's website (https://thena.ai) · 2026-10-04

Page last updated 2026-10-04.