{"name":"Touchwork","domain":"touchwork.com","url":"https://optimly.ai/brand/touchwork","is_claimed":false,"categories":["customer-support-cx-software","data-analytics-business-intelligence","edtech-platforms","healthcare-it","legal-technology","marketing-technology","vertical-industry-software"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"A single platform that integrates real-time customer feedback with operational audit data to provide total visibility and actionable insights for improving customer experience and operational efficiency.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://touchwork.com","updated_at":"2026-10-04T00:02:46.591000+00:00"},{"key":"description","label":"Description","shape":"text","content":"Touchwork offers a unified software platform that fuses real-time customer feedback and operational audit data to enhance customer experience (CX), streamline operations, boost customer loyalty, and ensure compliance across various industries.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://touchwork.com","updated_at":"2026-10-04T00:02:46.591000+00:00"}]},{"header":"Offerings","sections":[{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"TxtTapScan&Tell (real-time feedback)\nAuditIT (operational audits and inspections)\nOrderIT (food allergy ordering)\nFixIT (problem reporting)\nMarketIT (marketing and messaging system).","source_type":"1p_website","source_label":"Brand's website","source_url":"https://touchwork.com","updated_at":"2026-10-04T00:02:46.591000+00:00"},{"key":"pricing","label":"Pricing","shape":"text","content":"Not specified, likely subscription-based (SaaS).","source_type":"1p_website","source_label":"Brand's website","source_url":"https://touchwork.com","updated_at":"2026-10-04T00:02:46.591000+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"Higher Education, Food Services, Healthcare, Airports, Retail & Services (e.g., universities like Michigan, Stanford; hospitals like Sinai, Bayhealth; airports like Stansted, San Diego; companies like Vodacom, Tourvest).","source_type":"1p_website","source_label":"Brand's website","source_url":"https://touchwork.com","updated_at":"2026-10-04T00:02:46.591000+00:00"}]}],"last_refreshed_at":"2026-10-04T00:02:46.591000+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=touchwork"}