{"name":"Unthread","domain":"unthread.io","url":"https://optimly.ai/brand/unthread","is_claimed":false,"categories":["ai-machine-learning","customer-support-cx-software","it-management-software"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"An AI-native, unified service operations platform built natively for Slack and Microsoft Teams that connects intake, context, execution, and learning in one continuous system. It automates work beyond just routing tickets, turns completed resolutions into improved documentation and automations, and provides enterprise-grade control and ITIL-ready capabilities.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://unthread.io","updated_at":"2026-10-04T00:03:04.622000+00:00"},{"key":"description","label":"Description","shape":"text","content":"Unthread is an AI-native helpdesk that provides ticketing, documentation, and workflow automation. It learns how a company works by tracking requests across channels like Slack, Microsoft Teams, email, and integrates with various business systems to instantly solve issues, automate operations, and improve knowledge management.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://unthread.io","updated_at":"2026-10-04T00:03:04.622000+00:00"}]},{"header":"Offerings","sections":[{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"AI-native ticketing\nagentic AI\nself-learning knowledge management\nAI analytics\nworkflow automation\nomnichannel intake (Slack\nTeams\nemail\ncustomer portal\nlive chat)\nCMDB\nasset tracking\nchange management\nproblem management\nCAB approvals\nSLAs\non-call rotations.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://unthread.io","updated_at":"2026-10-04T00:03:04.622000+00:00"},{"key":"pricing","label":"Pricing","shape":"text","content":"Not explicitly detailed; requires booking a demo for evaluation, offers a 14-day free trial.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://unthread.io","updated_at":"2026-10-04T00:03:04.622000+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"IT, HR, customer support, employee support, and RevOps teams within fast-growing startups and enterprises.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://unthread.io","updated_at":"2026-10-04T00:03:04.622000+00:00"}]}],"last_refreshed_at":"2026-10-04T00:03:04.622000+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=unthread"}