{"name":"Vicasso","domain":"vicasso.com","url":"https://optimly.ai/brand/vicasso","is_claimed":false,"categories":["customer-support-cx-software","sales-crm"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"100% native Salesforce solutions, security-reviewed, deep Salesforce partnership and expertise since 2009, in-house KCS and Salesforce Certified support, and a commitment to continuous upgrades and helpful onboarding.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://vicasso.com","updated_at":"2026-10-04T00:03:26.698000+00:00"},{"key":"description","label":"Description","shape":"text","content":"Vicasso provides 100% native Salesforce solutions to accelerate customer service operations, enhance case data quality, and reduce cost-per-case. Its suite of AppExchange products empowers service teams with tools for efficient case handling, intelligent routing, deduplication, clean data, and customer feedback, helping businesses resolve cases faster and improve customer satisfaction.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://vicasso.com","updated_at":"2026-10-04T00:03:26.698000+00:00"}]},{"header":"Offerings","sections":[{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"A portfolio of six Salesforce-native applications: Email to Case Premium\nCase Flags\nCase Merge Premium\nCase Split\nFile Slayer\nand Simple Survey\nall aimed at optimizing customer service.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://vicasso.com","updated_at":"2026-10-04T00:03:26.698000+00:00"},{"key":"pricing","label":"Pricing","shape":"text","content":"Transparent license pricing published on product pages, emphasizing no hidden costs or complex packages.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://vicasso.com","updated_at":"2026-10-04T00:03:26.698000+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"Service leaders, contact centers, and Salesforce experts across various industries and 25+ countries seeking to improve case resolution times, reduce costs, enhance data quality, and boost Agentforce Service adoption, NPS, and CSAT scores.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://vicasso.com","updated_at":"2026-10-04T00:03:26.698000+00:00"}]}],"last_refreshed_at":"2026-10-04T00:03:26.698000+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=vicasso"}