# Vicasso

> Publicly sourced profile assembled by Optimly, in the Optimly AI Brand Index. Last refreshed 2026-10-04.

- **Business Profile:** https://optimly.ai/brand/vicasso
- **Dataset:** https://optimly.ai/brand/vicasso.json
- **Markdown:** https://optimly.ai/brand/vicasso/llms.txt
- **Official website:** https://vicasso.com
- **Slug:** vicasso
- **Categories:** customer-support-cx-software, sales-crm

## Overview

- **Tagline:** 100% native Salesforce solutions, security-reviewed, deep Salesforce partnership and expertise since 2009, in-house KCS and Salesforce Certified support, and a commitment to continuous upgrades and helpful onboarding.
Source: Brand's website (https://vicasso.com) · 2026-10-04

- **Description:** Vicasso provides 100% native Salesforce solutions to accelerate customer service operations, enhance case data quality, and reduce cost-per-case. Its suite of AppExchange products empowers service teams with tools for efficient case handling, intelligent routing, deduplication, clean data, and customer feedback, helping businesses resolve cases faster and improve customer satisfaction.
Source: Brand's website (https://vicasso.com) · 2026-10-04

## Offerings

- **Core capabilities:**
  - A portfolio of six Salesforce-native applications: Email to Case Premium
  - Case Flags
  - Case Merge Premium
  - Case Split
  - File Slayer
  - and Simple Survey
  - all aimed at optimizing customer service.
Source: Brand's website (https://vicasso.com) · 2026-10-04

- **Pricing:** Transparent license pricing published on product pages, emphasizing no hidden costs or complex packages.
Source: Brand's website (https://vicasso.com) · 2026-10-04

## Audience

- **Target industry:** Service leaders, contact centers, and Salesforce experts across various industries and 25+ countries seeking to improve case resolution times, reduce costs, enhance data quality, and boost Agentforce Service adoption, NPS, and CSAT scores.
Source: Brand's website (https://vicasso.com) · 2026-10-04

Page last updated 2026-10-04.