# Vicidial

> Analysis by Optimly for Optimly AI Visibility, in the Optimly AI Brand Index. Last analyzed September 17, 2026.

> VICIdial is the most popular open-source contact center solution globally, providing comprehensive features for managing inbound and outbound calls, email, and customer website chat. It offers flexible deployment options, including self-managed software or dedicated hosting services.

- Business Profile: https://optimly.ai/brand/vicidial
- Publisher: Optimly (https://optimly.ai)
- Dataset: Optimly AI Brand Index (https://optimly.ai/brand)
- Official website: https://vicidial.com/
- Logo: https://logo.clearbit.com/vicidial.com
- Slug: vicidial
- Brand Authority Index tier: Emerging
- Category: Contact Center as a Service (CCaaS) Platforms
- Last Analyzed: September 17, 2026
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## Full Details / RAG Data
### Overview
Vicidial has a Business Profile in the Optimly AI Brand Index.
VICIdial is the most popular open-source contact center solution globally, providing comprehensive features for managing inbound and outbound calls, email, and customer website chat. It offers flexible deployment options, including self-managed software or dedicated hosting services.
### Metadata
| Field        | Value |
|--------------|-------|
| Name         | Vicidial |
| Slug         | vicidial |
| URL          | https://optimly.ai/brand/vicidial |
| Logo         | https://logo.clearbit.com/vicidial.com |
| Brand Authority Index tier | Emerging |
| Category     | Contact Center as a Service (CCaaS) Platforms |
| Last Analyzed | September 17, 2026 |
| Last Updated | 2026-09-21T22:36:33.226Z |
### Links
- Canonical page: https://optimly.ai/brand/vicidial
- Official website: https://vicidial.com/
- Publisher: https://optimly.ai
- Dataset: https://optimly.ai/brand
- JSON endpoint: /brand/vicidial.json
- LLMs.txt: /brand/vicidial/llms.txt