{
  "slug": "vivantio",
  "name": "Vivantio",
  "description": "Vivantio provides a flexible, AI-enabled SaaS platform that enables IT and customer service teams, and other departments, to mature from basic helpdesk to comprehensive service management without the complexity of heavyweight enterprise systems. It offers a full ITIL toolset, automation, asset management, and analytics with no-code customization.",
  "url": "https://optimly.ai/brand/vivantio",
  "websiteUrl": "https://vivantio.com/",
  "logoUrl": "https://logo.clearbit.com/vivantio.com",
  "baiScore": 52.5,
  "bai_tier_status": "active",
  "bai_score_status": "active",
  "archetype": null,
  "archetype_status": "active",
  "category": "IT & Customer Service Management Platforms",
  "categorySlug": null,
  "keyFacts": [],
  "aiReadiness": [],
  "competitors": [],
  "competitorsProse": null,
  "inboundCompetitors": [],
  "aiAlternatives": [],
  "parentBrand": null,
  "subBrands": [],
  "updatedAt": "2026-09-17T16:57:11.765Z",
  "verifiedVitals": {
    "website": "https://vivantio.com",
    "what_it_does": "Vivantio provides a flexible, AI-enabled platform for IT, customer service, and operations teams to manage service delivery. It offers functionalities for incident, problem, service request, and change management, along with asset management, automation, and analytics. The platform aims to help organizations mature beyond basic helpdesk solutions without the complexity of heavyweight enterprise platforms, supporting IT Service Management (ITSM), Customer Service Management (CSM), and Enterprise Service Management (ESM).",
    "primary_audience": "IT teams, customer service teams, HR, facilities, and legal & security departments within organizations seeking to enhance their service management capabilities.",
    "core_product": "A cloud-based service management platform that combines IT Service Management (ITSM), Customer Service Management (CSM), and Enterprise Service Management (ESM) into a single solution.",
    "pricing_model": {
      "kind": "subscription",
      "detail": "Per-agent monthly subscription, billed annually, with pricing ranging from $49 to $99 per agent per month. It offers named and concurrent licensing options, with volume discounts up to 40% for higher user counts (starting at 15 agents). All features are included in a single price, with no additional module fees."
    },
    "parent_ownership": "Oakman, a privately held investment firm, secured a majority investment in Vivantio.",
    "named_competitors": [
      "ServiceNow IT Service Management",
      "ServiceDesk Plus",
      "Jira Service Management",
      "TOPdesk",
      "SolarWinds Service Desk",
      "Freshservice",
      "Zendesk for Customer Service",
      "SysAid"
    ]
  },
  "intentTags": null,
  "businessProfileClaims": [],
  "timestamp": 1790002694977
}