{
  "slug": "voicent",
  "name": "Voicent",
  "description": "Voicent is an all-in-one communication software platform offering omni-channel capabilities (voice, text, email) with integrated tools for sales automation, marketing automation, CRM, and call center operations, including auto/predictive dialers, IVR, and PBX. It serves businesses, nonprofits, and government agencies globally.",
  "url": "https://optimly.ai/brand/voicent",
  "websiteUrl": "https://voicent.com/",
  "logoUrl": "https://logo.clearbit.com/voicent.com",
  "baiScore": 39.2,
  "bai_tier_status": "active",
  "bai_score_status": "active",
  "archetype": null,
  "archetype_status": "active",
  "category": "Contact Center as a Service (CCaaS) Platforms",
  "categorySlug": null,
  "keyFacts": [],
  "aiReadiness": [],
  "competitors": [],
  "competitorsProse": null,
  "inboundCompetitors": [],
  "aiAlternatives": [],
  "parentBrand": null,
  "subBrands": [],
  "updatedAt": "2026-09-17T17:34:28.872Z",
  "verifiedVitals": {
    "website": "https://voicent.com",
    "category": "Business Communication Platform",
    "what_it_does": "Voicent provides an all-in-one communication platform that includes tools for inbound and outbound voice, text, and email, such as auto dialers, predictive dialers, IVR, PBX, CRM, and automation for sales, marketing, and customer service.",
    "primary_audience": "Businesses, nonprofits, government agencies, small to medium businesses, large enterprises, hospitals, doctors, political campaigns, churches, and schools.",
    "core_product": "Auto dialers, predictive dialers, IVR (Interactive Voice Response), PBX (Private Branch Exchange), CRM (Customer Relationship Management), sales automation, marketing automation, text SMS marketing, email marketing, inbound call center solutions, outbound call center solutions, blended call center solutions, appointment reminders, and phone surveys.",
    "pricing_model": {
      "kind": "subscription",
      "detail": "Voicent offers a free trial for its hosted services, including CRM, hosted auto dialer, and call center software. Pricing details are available for cloud call center solutions, and customers have the option to either own the software (on-premise) or use their cloud service."
    }
  },
  "intentTags": null,
  "businessProfileClaims": [],
  "timestamp": 1789990890283
}