{"name":"Wrangle","domain":"wrangle.io","url":"https://optimly.ai/brand/wrangle","is_claimed":false,"categories":["ai-machine-learning","collaboration-productivity","customer-support-cx-software","hr-technology","it-management-software"],"headers":[{"header":"Overview","sections":[{"key":"short_description","label":"Tagline","shape":"text","content":"AI-powered ticketing and workflow automation deeply integrated within Slack and Microsoft Teams, designed to deflect common tickets, assist agents, and provide comprehensive reporting to demonstrate team ROI and ensure no tickets fall through the cracks.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://wrangle.io","updated_at":"2026-10-04T00:03:51.705000+00:00"},{"key":"description","label":"Description","shape":"text","content":"Wrangle is an AI-powered agentic ITSM platform that provides ticketing and workflow automation within Slack and Microsoft Teams. It helps colleagues get support, ensures tasks are completed, and tracks team performance. Wrangle offers features like AI-powered ticket deflection, AI Agent Copilot, escalation, routing, insights, knowledge base integration, and AI auto-tagging for both internal (IT, HR, ops) and external (CX, support, sales) helpdesks.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://wrangle.io","updated_at":"2026-10-04T00:03:51.705000+00:00"}]},{"header":"Offerings","sections":[{"key":"core_capabilities","label":"Core capabilities","shape":"text","content":"AI-powered ticketing system\nworkflow automation engine\nAI Agent Copilot\nAI ticket deflection\nescalation and routing\nAI auto-tagging\nticket insights\nknowledge base integration\ncustom forms and approvals.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://wrangle.io","updated_at":"2026-10-04T00:03:51.705000+00:00"},{"key":"pricing","label":"Pricing","shape":"text","content":"14-day free trial, implied subscription-based SaaS.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://wrangle.io","updated_at":"2026-10-04T00:03:51.705000+00:00"}]},{"header":"Audience","sections":[{"key":"target_industry","label":"Target industry","shape":"text","content":"Companies using Slack and Microsoft Teams for internal IT, HR, and operations support, as well as external customer service, support, and sales teams seeking to automate helpdesk and business workflows.","source_type":"1p_website","source_label":"Brand's website","source_url":"https://wrangle.io","updated_at":"2026-10-04T00:03:51.705000+00:00"}]},{"header":"Landscape","sections":[{"key":"competitors","label":"Competitors","shape":"links","content":[{"url":null,"name":"Halp"},{"url":null,"name":"Atlassian Assist"}],"source_type":"1p_website","source_label":"Brand's website","source_url":"https://wrangle.io","updated_at":"2026-10-04T00:03:51.705000+00:00"}]}],"last_refreshed_at":"2026-10-04T00:03:51.705000+00:00","claim_url":"https://app.optimly.ai/sign-up?claim=wrangle"}