# Wrangle

> Publicly sourced profile assembled by Optimly, in the Optimly AI Brand Index. Last refreshed 2026-10-04.

- **Business Profile:** https://optimly.ai/brand/wrangle
- **Dataset:** https://optimly.ai/brand/wrangle.json
- **Markdown:** https://optimly.ai/brand/wrangle/llms.txt
- **Official website:** https://wrangle.io
- **Slug:** wrangle
- **Categories:** ai-machine-learning, collaboration-productivity, customer-support-cx-software, hr-technology, it-management-software

## Overview

- **Tagline:** AI-powered ticketing and workflow automation deeply integrated within Slack and Microsoft Teams, designed to deflect common tickets, assist agents, and provide comprehensive reporting to demonstrate team ROI and ensure no tickets fall through the cracks.
Source: Brand's website (https://wrangle.io) · 2026-10-04

- **Description:** Wrangle is an AI-powered agentic ITSM platform that provides ticketing and workflow automation within Slack and Microsoft Teams. It helps colleagues get support, ensures tasks are completed, and tracks team performance. Wrangle offers features like AI-powered ticket deflection, AI Agent Copilot, escalation, routing, insights, knowledge base integration, and AI auto-tagging for both internal (IT, HR, ops) and external (CX, support, sales) helpdesks.
Source: Brand's website (https://wrangle.io) · 2026-10-04

## Offerings

- **Core capabilities:**
  - AI-powered ticketing system
  - workflow automation engine
  - AI Agent Copilot
  - AI ticket deflection
  - escalation and routing
  - AI auto-tagging
  - ticket insights
  - knowledge base integration
  - custom forms and approvals.
Source: Brand's website (https://wrangle.io) · 2026-10-04

- **Pricing:** 14-day free trial, implied subscription-based SaaS.
Source: Brand's website (https://wrangle.io) · 2026-10-04

## Audience

- **Target industry:** Companies using Slack and Microsoft Teams for internal IT, HR, and operations support, as well as external customer service, support, and sales teams seeking to automate helpdesk and business workflows.
Source: Brand's website (https://wrangle.io) · 2026-10-04

## Landscape

- **Competitors:**
  - Halp
  - Atlassian Assist
Source: Brand's website (https://wrangle.io) · 2026-10-04

Page last updated 2026-10-04.