# Xurrent

> Publicly sourced profile assembled by Optimly, in the Optimly AI Brand Index. Last refreshed 2026-10-04.

- **Business Profile:** https://optimly.ai/brand/xurrent
- **Dataset:** https://optimly.ai/brand/xurrent.json
- **Markdown:** https://optimly.ai/brand/xurrent/llms.txt
- **Official website:** https://xurrent.com
- **Slug:** xurrent
- **Categories:** ai-machine-learning, customer-support-cx-software, it-management-software

## Overview

- **Tagline:** An AI-powered, unified IT operations and service management platform (ITxM) recognized by Gartner, featuring its "Sera AI" fabric for reducing noise, accelerating action, and providing AI-native incident management and ITSM capabilities. Offers comprehensive integrations and solutions to improve MTTA & MTTR and cut costs.
Source: Brand's website (https://xurrent.com) · 2026-10-04

- **Description:** Xurrent is an AI-powered ITxM platform offering unified IT operations and service management solutions, including AI-driven ITSM, AI-native Incident Management Response, Status Pages, and iPaaS. It helps modern enterprises and MSPs streamline IT workflows, accelerate issue resolution, and enhance employee experience. Xurrent has been recognized in the 2026 Gartner® Magic Quadrant™ for ITSM.
Source: Brand's website (https://xurrent.com) · 2026-10-04

## Offerings

- **Core capabilities:**
  - ITxM Platform
  - Xurrent ITSM
  - Xurrent IMR
  - Sera AI
  - Status Pages
  - iPaaS
  - AI Virtual Agent
  - On-call Management
  - SLA Management
  - AI-Powered Knowledge Management
  - Workflow Automation
  - Service Desk.
Source: Brand's website (https://xurrent.com) · 2026-10-04

- **Pricing:** Subscription-based for ITSM and IMR solutions.
Source: Brand's website (https://xurrent.com) · 2026-10-04

## Audience

- **Target industry:** Modern Enterprises, Managed Service Providers (MSPs), Manufacturing, Financial Services, SaaS, E-commerce, Healthcare, Retail.
Source: Brand's website (https://xurrent.com) · 2026-10-04

## Landscape

- **Competitors:**
  - PagerDuty
  - Opsgenie
  - Splunk On-call
Source: Brand's website (https://xurrent.com) · 2026-10-04

Page last updated 2026-10-04.