# Zendesk Talktalk Partner Edition
> Zendesk Talk Partner Edition (TPE) enables external telephony systems to integrate call recordings directly into Zendesk tickets via its Attachments API. This facilitates the use of Zendesk Voice QA for transcribing conversations and conducting quality assessments of calls handled by partner telephony systems.
- URL: https://optimly.ai/brand/zendesk-talktalk-partner-edition
- Logo: https://logo.clearbit.com/developer.zendesk.com
- Slug: zendesk-talktalk-partner-edition
- BAI Score: 53/100
- Archetype: Incumbent
- Category: Customer Service Software
- Last Analyzed: August 9, 2026
## Buyer Intent Signals
Problems: Manual Call Review: Call center managers or agents manually listen to a sample of calls and assess quality using spreadsheets or internal forms, without automated transcription or AI analysis. | Outsourced QA Services: Companies could outsource call quality assurance to third-party agencies that specialize in call monitoring and scoring, potentially using their own tools and processes. | No Systematic Call Quality Assessment: Without an integrated solution, a company might forgo systematic call quality assessment, leading to missed opportunities for agent coaching and customer experie
Solutions: Zendesk Talk Partner Edition call recording integration | Store call recordings Zendesk API | Zendesk Voice QA transcription for partners | Attachments API call recording limit Zendesk | Stand-alone Call Analytics Software: Using a dedicated, separate call recording and analytics platform that is not integrated with Zendesk, requiring agents to switch between systems or manually trans
Comparisons: Zendesk Talk Partner Edition vs Talk transcription