8x8, Inc.

What is 8x8, Inc.?

8x8, Inc. is a company within the Software/Technology category. 8x8, Inc. is a leading provider of cloud-based contact center, voice, video, chat, and API solutions. The company is known for its integrated XCaaS platform which combines Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) on a single cloud architecture.

When was 8x8, Inc. founded and where is it based?

8x8, Inc. was founded in 1987 and is headquartered in Campbell, California.

What problems does 8x8, Inc. solve for buyers?

Buyers turn to 8x8, Inc. for Consumer Phone Services: Using personal cell phones or basic landlines for business calls without centralized management., Fragmented Free Tools: Coordinating business meetings via separate tools like personal Zoom accounts or Google Meet without integrated telephony., Legacy On-Premise PBX: Maintaining physical on-premise PBX hardware that requires manual patching and physical maintenance., among 3 documented problem areas.

What questions do buyers ask AI about 8x8, Inc.?

Buyers evaluating 8x8, Inc. typically ask AI models about "Best enterprise UCaaS providers", "Cloud contact center with integrated telephony", "Global business phone systems with 5 9s uptime", and 1 similar queries.

What does 8x8, Inc. offer?

8x8, Inc.'s core products are 8x8 Work, 8x8 Contact Center, 8x8 CPaaS (APIs), 8x8 XCaaS Platform.

How is 8x8, Inc. priced?

8x8, Inc. uses Subscription.

Who does 8x8, Inc. target?

8x8, Inc. serves Mid-market enterprises, Global 2000, Healthcare, Public Sector, Education.

What differentiates 8x8, Inc. from competitors?

8x8, Inc. 8x8 provides a single, integrated platform and global private network for both UCaaS and CCaaS with a financially backed 99.999% uptime SLA.

Problems this brand solves

• Consumer Phone Services: Using personal cell phones or basic landlines for business calls without centralized management.
• Fragmented Free Tools: Coordinating business meetings via separate tools like personal Zoom accounts or Google Meet without integrated telephony.
• Legacy On-Premise PBX: Maintaining physical on-premise PBX hardware that requires manual patching and physical maintenance.

Buyers search for

• Best enterprise UCaaS providers
• Cloud contact center with integrated telephony
• Global business phone systems with 5 9s uptime
• Generative AI for contact centers reviews

Buyers compare

• 8x8 vs RingCentral for large enterprise

About this profile

This Business Profile is published by Optimly in the Optimly AI Brand Index, a public research dataset showing how AI systems describe brands, categories, and competitors. Optimly AI Visibility analyzes sampled buyer-intent responses, cited sources, and public brand information. The Brand Authority Index summarizes answer presence, narrative accuracy, and owned citations where sufficient evidence is available.

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