AirHelp

Tagline Brand's website · 2026-11-07

AirHelp is a global travel technology company that helps air passengers track flights, claim compensation for disruptions, and protect future trips.

Description Brand's website · 2026-11-07

AirHelp assists passengers before, during, and after flights through flight compensation services, a free travel app, and AirHelp+ membership. It uses legal expertise, flight data, AI-powered technology, and human support to help travelers enforce air passenger rights.

Mission Brand's website · 2026-11-07

To improve the travel experience by helping every passenger understand and exercise their rights, obtain compensation, and receive support throughout their journey.

Founders & leadership Brand's website · 2026-11-07

Tomasz Pawliszyn, CEO.

Website Brand's website · 2026-11-07

https://airhelp.com

Voice & tone Brand's website · 2026-11-07

Helpful, reassuring, direct, consumer-focused, and confidence-building.

Founded Brand's website · 2026-11-07

13+ years in operation; the site also describes the company as operating for more than a decade.

Problem solved Brand's website · 2026-11-07

AirHelp removes the complexity, paperwork, negotiations, and time burden involved in claiming compensation for delayed, canceled, or otherwise disrupted flights, while also helping travelers monitor and protect their trips.

Core capabilities Brand's website · 2026-11-07

• Flight compensation eligibility checking
• Claim filing and handling with airlines
• Negotiation and escalation of claims, including court action when necessary
• Air passenger rights expertise across EC 261, UK 261, ANAC 400, GACA, SHY Passenger Rights, and the Montreal Convention
• Real-time flight tracking and disruption alerts
• Flight protection and priority claim handling through AirHelp+
• Travel brand partnerships through API or modular integrations
• Customer support in 20+ languages

Products / SKUs Brand's website · 2026-11-07

• AirHelp flight compensation service
• AirHelp mobile app
• AirHelp+ membership
• Partnership compensation and flight protection products

Pricing Brand's website · 2026-11-07

Compensation eligibility checks and the mobile app are free. The standard compensation service uses a no-win, no-fee model with a 35% fee including VAT, deducted from successfully recovered compensation. An additional legal action fee may apply when formal legal escalation is required. AirHelp+ is a paid membership; members keep 100% of compensation.

Target industry Brand's website · 2026-11-07

Travel technology, air passenger rights, aviation, and travel services.

Customer base Brand's website · 2026-11-07

Air passengers and travelers worldwide; AirHelp states it has helped millions of passengers and operates globally.

Ideal customer profile Brand's website · 2026-11-07

Air travelers whose flights are delayed, canceled, denied boarding, or otherwise disrupted, as well as travelers seeking flight tracking and proactive trip protection. Business customers include OTAs, airlines, insurers, and travel platforms.

Use cases Brand's website · 2026-11-07

• Claim compensation after a delayed flight
• Claim compensation after a canceled flight
• Claim for denied boarding, strikes, or other flight disruptions
• Track flights and receive real-time status and disruption alerts
• Receive guidance on passenger rights and compensation eligibility
• Protect future flights with AirHelp+
• Enable travel brands to offer embedded compensation and flight protection products

Customer outcomes Brand's website · 2026-11-07

• Compensation recovered without upfront payment
• Reduced paperwork, follow-up, and negotiation effort
• Faster and simpler claims process
• Real-time awareness of flight disruptions and passenger rights
• Priority handling, fast payouts, and lounge access through AirHelp+
• Ability to keep 100% of recovered compensation for AirHelp+ claims