Award-Winning Customer-Owned Bank
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Overview
Tagline Brand's website · 2026-11-08
Qudos Bank is a customer-owned bank and division of Bank Australia Limited, providing banking products and services to customers across Australia.
Description Brand's website · 2026-11-08
Qudos Bank is a customer-owned bank operating as a division of Bank Australia Limited. It provides digital and branch banking, lending, deposit, payment, credit card and rewards products, with a focus on customer-members, community support and ethical banking.
Identity
Mission Brand's website · 2026-11-08
To deliver banking products, services and experiences for customer-members while creating positive impact for communities and the planet through ethical, socially responsible and environmentally sustainable practices.
Founders & leadership Brand's website · 2026-11-08
Jennifer Dalitz serves as Board Chair and Damien Walsh is Managing Director of Bank Australia Limited. The Board comprises Non-Executive and Executive Directors elected or appointed to govern the customer-owned bank.
Website Brand's website · 2026-11-08
https://qudosbank.com.au
Voice & tone Brand's website · 2026-11-08
Informative, practical, community-focused and customer-oriented.
Parent ownership Brand's website · 2026-11-08
Qudos Bank is a division of Bank Australia Limited. Bank Australia Limited is an unlisted public company owned by its customer-members. Qudos Bank and Bank Australia merged in July 2025.
Offerings
Problem solved Brand's website · 2026-11-08
Provides accessible everyday banking, payments, deposits, withdrawals, lending and financial services through digital channels, branches, a local contact centre and Australia Post partner services.
Core capabilities Brand's website · 2026-11-08
- 24/7 digital banking
- Everyday payments and transfers, including BPAY and electronic payments
- Deposits and withdrawals through branches, ATMs, EFTPOS and Bank@Post
- Home and vehicle lending
- Credit cards and Qantas Points rewards products
- Australian-based customer support
- Interpreter and accessible banking services
- Ethical banking and community and environmental initiatives
Products / SKUs Brand's website · 2026-11-08
- Home loans
- Vehicle loans
- Savings and deposit accounts
- Credit cards
- Qantas Points Banking products
- Digital banking
- Payments and transfers
Audience
Target industry Brand's website · 2026-11-08
Banking and financial services
Customer base Brand's website · 2026-11-08
Customer-members across Australia, including customers who bank online, through branches, the Qudos Bank app and Australia Post partner services.
Ideal customer profile Brand's website · 2026-11-08
Australian individuals and households seeking customer-owned banking, everyday banking, savings, home or vehicle lending, credit cards and digital banking services.
Use cases Brand's website · 2026-11-08
- Managing day-to-day banking digitally 24/7
- Making payments and transfers
- Depositing and withdrawing money through branches, ATMs, EFTPOS and Bank@Post
- Applying for home or vehicle finance
- Using credit cards and earning Qantas Points
- Accessing banking support through an Australian-based contact centre
- Banking while living or travelling overseas
- Accessing interpreter and accessible banking services
Customer outcomes Brand's website · 2026-11-08
- Convenient access to banking from home or overseas
- Greater control over payments and transfers
- Access to banking services across Australia
- Support through local customer service teams and interpreter services
- Participation in a customer-owned banking model with member voting rights
- Support for community, climate, housing, biodiversity and First Nations initiatives
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Claim Award-Winning Customer-Owned Bank — free →Page last updated 2026-11-08.