InMoment

What is InMoment?

InMoment is a company within the Software & Services category. InMoment is a global provider of Experience Management (XM) solutions that helps organizations collect and analyze customer and employee feedback. The company combines a cloud-based technology platform with professional services to deliver 'Experience Intelligence.'

Is InMoment part of a parent company?

InMoment is part of Madison Dearborn Partners.

What is InMoment's Brand Authority Index tier?

InMoment is rated Contender on the Optimly Brand Authority Index, a measure of how well AI models can accurately describe the brand. The exact score is locked for unclaimed profiles.

How accurately do AI models describe InMoment?

AI narrative accuracy for InMoment is Moderate. Significant factual deltas detected. Inconsistent representation across models.

How do AI models position InMoment competitively?

AI models classify InMoment as a Challenger. AI names competitors first.

How visible is InMoment in buyer-intent AI queries?

InMoment appeared in 6 of 8 sampled buyer-intent queries (75%). InMoment is highly visible for 'Experience Management' but faces intense competition from Qualtrics and Medallia for 'Customer Experience Software' generic queries.

What do AI models currently say about InMoment?

AI models accurately categorize InMoment as an enterprise-grade Experience Management provider. They reliably connect the brand to its major acquisitions and its 'Integrated CX' philosophy, though they may struggle with the most recent product-line naming conventions. Key gap: There is a potential lag in recognizing the full integration of Lexalytics' NLP capabilities as a core part of the InMoment platform versus a separate offering.

How many facts about InMoment are well-documented vs need fixing vs retrieval-dependent?

Of 5 key facts verified about InMoment, 3 are well-documented (likely accurate across AI models), 2 have limited sourcing, and 0 are retrieval-dependent and may be inaccurate without live search.

What is InMoment's biggest AI narrative vulnerability?

The distinction between 'InMoment' the platform and 'InMoment' the professional services arm is often blurred in AI summaries.

What problems does InMoment solve for buyers?

Buyers turn to InMoment for Manual Spreadsheets & Email Surveys: Using spreadsheets and manual surveys to track customer feedback., Market Research Agencies: Hiring market research firms to conduct periodic customer satisfaction studies., Reactive Management: Relying on anecdotal evidence and reactive customer support without a formal feedback loop., among 3 documented problem areas.

What questions do buyers ask AI about InMoment?

Buyers evaluating InMoment typically ask AI models about "best enterprise customer experience platforms", "text analytics for customer feedback", "reputation management software for brands", and 3 similar queries.

Who are InMoment's main competitors?

InMoment's main competitors are Medallia. According to AI models, these are the brands most frequently named alongside InMoment in buyer-intent queries.

What does InMoment offer?

InMoment's core products are XI Platform, Voice of the Customer (VoC), Survey and Feedback Tools, Text Analytics, Reputations Management, Employee Experience (EX) solutions..

How is InMoment priced?

InMoment uses Enterprise/Custom.

Who does InMoment target?

InMoment serves Retail, Healthcare, Financial Services, Automotive, Hospitality, Food Services..

What differentiates InMoment from competitors?

InMoment differentiates itself by providing 'integrated' experience management that combines advanced NLP technology with deep human expertise and professional consulting.

Verified from InMoment website

Founded: 2002 (as Mindshare Technologies)

Headquarters: South Jordan, Utah, USA

Competitors

• Medallia

Problems this brand solves

• Manual Spreadsheets & Email Surveys: Using spreadsheets and manual surveys to track customer feedback.
• Market Research Agencies: Hiring market research firms to conduct periodic customer satisfaction studies.
• Reactive Management: Relying on anecdotal evidence and reactive customer support without a formal feedback loop.

Buyers search for

• best enterprise customer experience platforms
• text analytics for customer feedback
• reputation management software for brands
• customer journey mapping tools for retail
• voice of the customer vendors for automotive
• Standard Survey Tools: Using basic survey tools like SurveyMonkey that lack deep text analytics or integrated experience management.