Oracle Service
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Overview
Tagline Brand's website · 2026-10-04
Its native integration with the broader Oracle ecosystem (ERP, SCM, and HCM), providing a truly unified 'front-to-back office' view of the customer.
Description Brand's website · 2026-10-04
Oracle Service is an enterprise-grade customer service management (CSM) platform that enables organizations to manage support requests across multiple channels. It is a key component of the Oracle Advertising and Customer Experience (CX) suite and provides tools for agent assistance, self-service portals, and knowledge management.
Offerings
Core capabilities Brand's website · 2026-10-04
- Case Management
- Knowledge Management
- Self-Service Portals
- Digital Engagement
- Field Service (integrated)
- Intelligent Advisor.
Pricing Brand's website · 2026-10-04
Subscription (per user/per month, typically with enterprise volume commitments)
Audience
Target industry Brand's website · 2026-10-04
Global 2000, Large Enterprise, Government, Telecommunications, Healthcare.
Landscape
Competitors Brand's website · 2026-10-04
- Salesforce Service Cloud
- Zendesk Service
- ServiceNow Customer Service Management
- Microsoft Dynamics 365 Customer Service
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Claim Oracle Service — free →Page last updated 2026-10-04.