The Co-operative Bank

Tagline Brand's website · 2026-11-07

A 100% customer-owned New Zealand bank offering everyday banking, lending, savings, investments, insurance and digital banking services.

Description Brand's website · 2026-11-07

The Co-operative Bank is a 100% New Zealand-owned, customer-owned bank. It shares profits with customers through rebates and provides everyday banking, home and personal lending, savings, investments, insurance, mobile banking and online banking.

Mission Brand's website · 2026-11-07

To help customers bank better, grow together and share the gains, while putting people first and making banking fairer, simpler and better.

Founders & leadership Brand's website · 2026-11-07

Mark Wilkshire — Chief Executive; Bevan Miller — Chief Financial Officer; Fiona Murphy — Chief Technology and Transformation Officer; Catherine Bateman — Chief Customer and Marketing Officer; Sarah Able — Chief People and Culture Officer; Jon Armour — Chief Product Officer; Liz Knight — Chief Risk Officer.

Website Brand's website · 2026-11-07

https://co-operativebank.co.nz

Voice & tone Brand's website · 2026-11-07

Human, supportive, approachable, customer-first and conversational, with an emphasis on making banking simpler and fairer.

Founded Brand's website · 2026-11-07

The organisation has supported New Zealanders for nearly 100 years and has operated as The Co-operative Bank since 2011.

Parent ownership Brand's website · 2026-11-07

100% owned by its customers and 100% New Zealand-owned. The Co-operative Bank is also the 100% owner of Co-operative Life Limited.

Problem solved Brand's website · 2026-11-07

Helps New Zealanders manage their money and achieve financial goals through accessible everyday banking, lending, savings, investment, insurance and digital banking services, with personal support when needed.

Core capabilities Brand's website · 2026-11-07

• Everyday banking and transaction accounts
• Home loans and first-home-buyer support
• Personal lending
• Savings accounts and term deposits
• Insurance
• Online banking and mobile banking
• Phone and in-branch banking support
• Bank-switching assistance

Products / SKUs Brand's website · 2026-11-07

• Everyday accounts
• Home loans
• First Home Loans through the Kāinga Ora scheme
• Personal loans
• Savings accounts
• Term deposits
• Home insurance
• Contents insurance

Pricing Brand's website · 2026-11-07

Everyday banking has zero monthly account fees and no electronic transaction fees. The website also advertises a first-home-buyer one-year fixed rate of 4.89% p.a. and a 12-month term deposit rate of 4.10% p.a.; conditions apply.

Target industry Brand's website · 2026-11-07

Retail banking and financial services

Customer base Brand's website · 2026-11-07

Customers and communities in New Zealand, including everyday banking customers, home buyers, first-home buyers, borrowers, savers and investors.

Ideal customer profile Brand's website · 2026-11-07

New Zealanders seeking customer-owned retail banking with everyday accounts, lending, savings, investments, insurance and New Zealand-based support.

Use cases Brand's website · 2026-11-07

• Opening and managing everyday bank accounts
• Making payments and managing payees
• Budgeting with multiple personalised electronic accounts
• Banking through mobile, online, phone or branch channels
• Switching from another bank
• Buying a first home or other home
• Accessing personal lending
• Saving money or investing in a term deposit

Customer outcomes Brand's website · 2026-11-07

• Access to simple everyday banking with zero monthly account fees
• Support for home ownership, including low-deposit first-home lending options
• Profit rebates as a customer-owner
• Flexible digital and in-person ways to bank
• Help switching accounts and payments from another bank
• New Zealand-based customer support
• Better-informed protection against common banking scams