Vietnam Airlines
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Overview
Tagline Brand's website · 2026-11-07
Vietnam Airlines is a Vietnamese airline offering domestic and international passenger flights, travel services, frequent-flyer benefits, and cargo services.
Description Brand's website · 2026-11-07
Vietnam Airlines provides online flight booking, booking management, check-in, flight-status and schedule information, baggage services, airport and transit assistance, onboard and ground services, lounges, travel guidance, and ticket refund or exchange support.
Identity
Mission Brand's website · 2026-11-07
Bringing Vietnamese Identity to the World.
Website Brand's website · 2026-11-07
https://vietnamairlines.com
Voice & tone Brand's website · 2026-11-07
Travel-focused, service-oriented, promotional, and centered on Vietnamese identity.
Founded Brand's website · 2026-11-07
30 June 2010 (initial business registration date stated on the website)
Headquarters Brand's website · 2026-11-07
Hanoi, Vietnam
Offerings
Problem solved Brand's website · 2026-11-07
Helps travelers book and manage flights, prepare for travel, access airport and baggage information, use passenger services, and handle ticket changes or refunds.
Core capabilities Brand's website · 2026-11-07
- Domestic and international flight booking
- Booking management and flight changes
- Online, kiosk, and airport counter check-in
- Flight status and schedule information
- Baggage information, allowances, and extra baggage purchase
- Airport, transit, connecting, and lounge services
- Passenger travel advice and destination guidance
- Ticket refunds, exchanges, and booking cancellation support
Products / SKUs Brand's website · 2026-11-07
- Domestic and international passenger flights
- Economy, Premium Economy, and Business Class services
- Lotusmiles frequent-flyer program
- Baggage and extra baggage services
- Airport lounge and SkyPriority services
- Vietnam Airlines mobile app
- Cargo services
Pricing Brand's website · 2026-11-07
Published fares vary by route, fare type, passenger group, and service class. Applicable fare conditions, fare differences, refund charges, exchange charges, and no-show charges are specified during booking or in fare rules.
Audience
Target industry Brand's website · 2026-11-07
Airlines and aviation
Customer base Brand's website · 2026-11-07
Passengers traveling on domestic and international routes, Lotusmiles members, travel bookers, and cargo customers.
Ideal customer profile Brand's website · 2026-11-07
Travelers seeking to book and manage domestic or international air travel, particularly passengers traveling to, from, or within Vietnam.
Use cases Brand's website · 2026-11-07
- Booking one-way, round-trip, or multi-destination flights
- Managing reservations and changing itineraries
- Checking in online, at a kiosk, or at an airport counter
- Reviewing flight status and schedules
- Planning baggage and purchasing additional checked baggage
- Using airport lounges, SkyPriority, and connecting-flight services
- Getting travel guidance for Vietnam domestic flights and international journeys
- Requesting voluntary ticket refunds or exchanges
Customer outcomes Brand's website · 2026-11-07
- A more streamlined flight-booking and travel-planning process
- Ability to manage reservations and make eligible ticket changes or refunds
- Improved preparation through baggage, airport, transit, and travel information
- Access to onboard, ground, lounge, and priority airport services
- Frequent-flyer rewards and partner benefits through Lotusmiles
- Support for transporting cargo by air
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Claim Vietnam Airlines — free →Page last updated 2026-11-07.