Zendesk Talktalk Partner Edition
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Overview
Tagline Brand's website · 2026-10-04
Seamless, API-driven integration of external telephony call recordings directly into the Zendesk ticketing system, enabling native Zendesk Voice QA functionalities for partners.
Description Brand's website · 2026-10-04
Zendesk Talk Partner Edition (TPE) enables external telephony systems to integrate call recordings directly into Zendesk tickets via its Attachments API. This facilitates the use of Zendesk Voice QA for transcribing conversations and conducting quality assessments of calls handled by partner telephony systems.
Offerings
Core capabilities Brand's website · 2026-10-04
- Integration of third-party call recordings into Zendesk tickets
- support for Voice QA (transcription
- quality assessment).
Pricing Brand's website · 2026-10-04
Add-on/Subscription based (part of the broader Zendesk Talk Partner Edition licensing and Zendesk Voice QA add-on).
Audience
Target industry Brand's website · 2026-10-04
Zendesk partners utilizing their own telephony systems, businesses using Zendesk for customer support that require comprehensive call quality management and integration.
Landscape
Competitors Brand's website · 2026-10-04
- Genesys Cloud
- Five9
- Talkdesk
- Nice InContact CXone
- Twilio Flex
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Claim Zendesk Talktalk Partner Edition — free →Page last updated 2026-10-04.