Analysis by Optimly for Optimly AI Visibility, in the Optimly AI Brand Index. This Business Profile tracks the Brand Authority Index and supporting AI visibility evidence. Last analyzed August 23, 2026.
Amelia is a company within the Software category. Amelia (formerly IPsoft) is a global leader in Enterprise AI, specializing in conversational AI and AIOps. The company develops 'Digital Employees' designed to interact with humans and automate back-end IT processes for large organizations.
Amelia was founded in 1998 and is headquartered in New York, NY.
Buyers turn to Amelia for Human Support Teams: Using human agents to handle all customer support via phone, email, and chat., In-house Development: Building custom rule-based chatbots using internal engineering resources., BPO Services: Hiring business process outsourcing firms to manage customer interactions., among 4 documented problem areas.
Buyers evaluating Amelia typically ask AI models about "enterprise conversational AI platform", "digital employee software", "AI for contact center automation", and 2 similar queries.
Amelia's core products are Amelia (Conversational AI platform), AIOps (IT automation platform).
Amelia uses Enterprise/Custom.
Amelia serves Banking, Healthcare, Insurance, Telecom, Large Enterprise IT.
Amelia Dual focus on human-like conversational front-ends integrated with deep, automated back-end IT/logic orchestration (AIOps).
Official website: https://amelia.ai/
Last analyzed: August 23, 2026
This Business Profile is published by Optimly in the Optimly AI Brand Index, a public research dataset showing how AI systems describe brands, categories, and competitors. Optimly AI Visibility analyzes sampled buyer-intent responses, cited sources, and public brand information. The Brand Authority Index summarizes answer presence, narrative accuracy, and owned citations where sufficient evidence is available.
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